Customer Service Agent

Job description

We are looking for a dedicated Customer Service Agent to be the face of our corporate brand. If you thrive in a fast-paced environment and love helping global customers, this is the perfect role for you. This is our primary opening available right now. If this sounds like you, we’d love to see your resume! Tasks Communicate with global customers in English via email, live chat, and phone to maintain and enhance the corporate brand image. Handle first-level escalated technical issues, collaborate with R&D teams to drive problem resolution, and improve customer satisfaction. Provide on-site technical support and agent assistance to the overseas call center team, resolving complex product-related technical issues to enhance service quality Conduct product and business-related training for call center agents to ensure their proficiency in product usage and strict adherence to service standards. Effectively identify operational issues within the call center, optimize business processes, and improve service efficiency. Requirements Senior Highschool Graduate or above, any major is acceptable. Minimum 1 year of on-site call center support experience, with a background in the security industry preferred. English proficiency: with fluent English listening, speaking, reading, and writing skills, enabling its use as a working language. Excellent service orientation, teamwork, and communication skills, with the ability to resolve issues quickly and drive results. Benefits HMO This is a 100% Onsite position on a Night Shift schedule—perfect for those who prefer the quiet of the night and a focused work environment. Ready to start? If you have the English fluency and the drive to solve problems, we want to meet you! Apply now and let’s discuss how you can grow with our global team.