Customer Service Agent - English (Night Shift)

Hey there! We’re [Fever](https://feverup.com/), the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment! Ready to be part of the experience? Now, let’s discuss this role and what you will do to help achieve Fever’s mission. **About the role:** We love our customers and always aim to provide the best service. If you like working at home, this job is for you! **INFO: The Schedule for the night-shift position is 00:00 am to 8:00 am (5 days/week) with 30 minutes of break.** You will be expected to: - Customer Service by phone, e-mail or social media for solving any incidents generated daily. All three are essential for resolving any incidents that arise on a daily basis. - Managing and efficiently handling incoming calls and chats will be a critical aspect of this role to ensure efficient and high-quality communication with clients - Provide accurate, valid and complete information by using the right methods/tools - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents - Follow communication procedures, guidelines, and policies - Take the extra mile to engage customers - As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed. - Work schedule: 00:00 am - 8:00 am with 30 minute break **About you:** - Previous experience in User Support or Customer Service positions are highly valuable. - Previous experience using Zendesk is preferred. - High English level (oral & written) and fluent in **Spanish** and **English** - Skilled at planning, organizing, prioritizing and executing simultaneous tasks. - Have good communication and interpersonal skills. - Are a solution-oriented and reliable professional. - Are incredibly detail-orientated with excellent time-management skills. - Are flexible. Everything can change very quickly and you know how to adapt - Have excellent interpersonal and communication skills. - Be decisive and organized. - Love being part of a dynamic team in a growing company. - Candidates must reside in Spain You can expect to join a group of diverse, hardworking team players, where a cultural fit is someone willing to stay humble and learn, and can work nimbly. We welcome applications with unusual backgrounds with the expectation that the applicant will have acquired hard or soft skills and maturity throughout their experiences. This role is located in **Spain.** **Benefits & Perks** - Home office - Great work environment with a young, international team of talented people to work with! - Possibility to receive in advance part of your salary by Payflow - 40% discount on all Fever events and experiences - Health Insurance - Gympass Membership #LI-Remote Thank you for considering joining Fever. We cannot wait to learn more about you! If you want to learn more about us: [Fever's Blog](https://newsroom.feverup.com/en-US/) | [](https://tech.eu/2023/02/02/fever-raises-110-million-in-new-round-at-1-8-billion-valuation) |[TechCrunch](https://techcrunch.com/2019/08/04/data-driven-events-discovery-and-planning-startup-fever-raises-35-million-led-by-rakuten/) Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply! If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey. If you want to know more about how Fever processes your personal data, click here [Fever - Candidate Privacy Notice](https://docs.google.com/document/d/1cIzPP7QJGht5LAGKkRGQP8fxh-Z4Mfph2JhGSvhd8zM/edit?tab=t.0#heading=h.y7rpsj7nzave)