Customer Service Agent - German AND English - Pécs

Job description

Our team does everything to make the coexistence of humans and animals easier, better and happier: Happier Pets, Happier People This drive has made us Europe's number 1 in the pet supplies business. But we're still bubbling over with ideas and are currently creating a unique pet-related ecosystem that we're using to herald tomorrow's trade. We need you for this: ambitious doers who like to take responsibility - and are keen to create inspiring products and shopping experiences. Ready for first-class prospects with an owner-managed top dog? Welcome to Fressnapf! What you will do with us If you're a people person who adores animals, look no further! Fressnapf is looking for a new team member to join our company as a Customer Service Agent. Fluent in German and English? That's paw-fect! We're seeking someone with positive phone handling and excellent communication skills. Talk to our customers on the phone, email, and chat. Provide exceptional service by listening, empathizing, and solving issues. We're all about happiness! Keep records of customer chats. Team up with others to ensure the best customer experience! Find ways to make our customers even happier and share your ideas. What you will bring with you Open to work in shifts, rotating 8:00 - 20:00, Monday to Saturday (5 days per week; 8 hours/per a day) Strong, fluent German and English knowledge (written and spoken) At least 6 months experience in a customer service role Good communication skills and being comfortable with handling phone calls in a positive and professional manner Has a solution-oriented mindset and a heart for customers Is willing to learn new tricks and pays close attention to detail Familiarity with MS Office and SAP is a plus Why join us? Your compensation: Your monthly base salary is at least gross 700 000 HUF per month on a full-time basis, plus variable compensation and benefits (yearly gross 600 000 HUF cafeteria, min 18 700 HUF monthly home office contribution and Generali heath insurance). Entry pay is determined based on objective, gender-neutral criteria such as relevant experience, role complexity and required qualifications. The love of animals is our Fressnapf DNA – if you have a dog, you can bring him/her to work with you Unique corporate culture – with us you will experience openness, transparency and appreciation in an innovative, dynamic environment – because we love what we do Here you can be YOU, the “you” culture will be used across entire company and across all hierarchical levels An extremely successful business model in combination with permanent expansion and high growth, even in uncertain times Work-life balance and flexible working hours – with us you have the opportunity use the advantages of mobile working Because you deserve it! – Attractive remuneration as well as various additional services and benefits, e.g. employee discounts or cafeteria scheme, are a matter of course for us Stay connected! – Cohesion is very important to us: with the employee app or digital We Care! – The well-being of our employees is important to us Your development is important to us – we support you with a wide range of learning opportunities We look forward to receiving your application! Please only send us your documents online via our applicant portal. As we want to speed up our processes and save CO2 and paper, applications sent by other means, e.g. email or post, can unfortunately no longer be considered. Postal applications will not be returned, but will be destroyed directly in accordance with data protection regulations.