Customer Service Agent with Spanish

Job description

What you will do Provide customer service, manage incoming enquiries and handle orders. Cover the process from receiving customer purchase order through to receipt of payment excluding the transport. How you will do it Sales order: Provide customer service from customer enquiry, handle orders against existing quote/contract/price list, through dispatch/invoice to payment information internally and to the customer. Register and maintain customer data and records Handle customer purchase orders and create sales orders (SO), handle invoicing, settle deviations by Credit/Debit note, issue compensation for claims Cooperate with sales representatives – communicate prices, specific agreements with customers, incoterms between the customer and JCI Act as customer’s main speaking partner, identify customer needs, resolve “conflicts”, build and nurse customer relationship/intimacy Secure the best supply solution for the customers, negotiate improved delivery dates with different factories, divide deliveries to accommodate customer demands Coordinate shipping instructions from customer to Logistics Specialist Do the financial follow-up: debt collection, monitor overdue balances and provide information to finance about agreed settlement dates Purchase order: Handle orders towards different factories Register new suppliers of goods & services Place purchase requisitions (PR) and send requests for PO creation or necessary adjustments Closely cooperate with different factories regarding availability of items, bookings, lead time, PO entries, order acknowledgements, packing lists, various documents etc. Hand over the packing lists to Logistics Specialist Maple – handle enquiries from AP team Shipping: Closely cooperate with Logistic Specialist – provide all the transport related instructions such as packing list and other specific information needed for transport booking Claims: Register warranty claims and act as customer’s primary point of contact throughout the claim process Other areas: Handle internal orders (provide services for other departments) Provide team backup at absences and high workload What we look for High school degree or higher At least 2 years of experience in customer service or a similar role Spanish and English language fluently PC skills – MS Office, intermediate level Customer oriented with focus to details Team player Our salary and benefits The initial basic salary for this position will be in the range of €1,476 - €2,215 per month, plus a 13th month salary applied after your first 6 months in the job. The final package will reflect your experience, skills, and qualifications relevant to the role. We are committed to fair, equitable, and gender-neutral pay practices. At Johnson Controls, your work comes with benefits that support both your career and your wellbeing. Meal vouchers fully covered by the company. Flexible benefits budget with access to 3,500+ options, including a MultiSport card, medical and wellness services. Extra savings through retail and lifestyle discounts (Benefit+). Allowance for the private kindergarten or nursery to support your family. Flexible working hours and home office days. Allowance for language courses, professional development support, and wellbeing support. On site benefits: massages, distribution of fruits, yoga, psychologist, health month, various events with supporting groups (volunteering activities, branding activities). Seniority benefits - extra monthly financial allowance, medical care and support, wellbeing day. Relocation support with housing allowance if moving to Slovakia About Us Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. We are committed to diversity and inclusion and believe that different perspectives make us stronger. By encouraging open dialogue and valuing individuality, we strive to be one of the most desirable places to work. #LI-Hybrid #LI-JT1