Customer Service Analyst

Job description

At UEI you will be part of a world class team that is working to innovate and revolutionize the meaning of ‘wireless control’. Whether it’s via chips, software licenses or turnkey products, we are continuing to reinvent how consumers interact with devices and services in their home. Each day we make the connected home smarter, easier to connect and use, and more sustainable. We delight our Fortune 100 customers such as Comcast, Apple, Samsung, Google, Vivint and Daikin with ground breaking wireless technology solutions such as advanced, voice-enabled remote controls, cloud control solutions, extreme low power Bluetooth silicon with energy harvesting capabilities, smart thermostats and sensors and many other IoT solutions. **Main responsibilities:** Act as the interface between customers, sales, and operations, ensuring compliance with orders, deadlines, and service level (OTD). Respond to customer demands; Communicate status updates, shipments, and forecasts to customers and S&OP; Manage customer support requests and situations; Monitor the production of critical items, aligning priorities with Production Planning and Control (PCP); Support Sales & Operations Planning processes, ensuring service level and delivery performance (OTD); Manage the flow of raw materials, demand forecasts, and integration between planning, production, and inventory systems; Administer sales orders, invoicing, and ensure the accuracy of commercial transactions; Prepare and update production, invoicing, and inventory reports.