Customer Service Analyst- México

Job description

The Impact You'll Make As our Customer Service, you’ll play a key role in will have the opportunity to provide excellent customer support by managing open orders, analyzing delivery dates, and expediting factory shipments to meet service quality, efficiency, and customer satisfaction targets Your impact? Success and collaborate with internal teams such as Planning, Fulfillment, Logistics, and Credit Management, as well as with Sales Engineers and external customers. You’ll collaborate with functions and take ownership of responsibilities, helping us move toward a more inclusive future. What You’ll Be Doing Provide timely and effective support to customers and suppliers via phone and email regarding orders, deliveries, inventory, and transportation. Resolve inquiries, confirm order data, manage invoice complaints, and open non-conformity cases to ensure customer satisfaction Create, modify, review, and monitor orders within the SAP system, adhering to established procedures to ensure accuracy and data integrity. Track customer requests through online portals to ensure timely order fulfillment and execution of sales. Oversee daily billing processes, including the release of new orders, to meet company goals for availability and reliability. What We're Looking For 1-5 years of experience in a Customer Service role. Proficiency as a user in Salesforce, SAP, and Power BI. Excellent verbal and written communication skills in English. Strong problem-solving skills and a proactive attitude toward improving customer service processes. Ability to manage multiple priorities and maintain high attention to detail in a fast-paced, on-site work environment. What You'll Get from Us We promote from within and support your learning with mentoring, training, and access to global opportunities. You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us. We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are. You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great. Ready to Make a Difference? If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us. Our Commitment to Transparency Salary ranges listed reflect only primary location and currency. For local salary ranges and specific benefits in your preferred hiring location, please ask your Talent Acquisition representative for more information. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Any benefits listed do not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice. Want to know more? Please visit our F AQ Pag e . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.