Customer Service Assistant

Job description

| | | | | | | | | | | --- | --- | --- | --- | --- | --- | --- | --- | --- | | | | | | | | | | | | Role Title | | | | | | | | | | Customer Service Assistant (male and female) | | | | | | | | | | Role Information | | | | | | | | | | **Role Type** | **Pay Band** | | **Location** | | **Duration** | **Reports to:** | | | | Hourly paid | 40 SAR / hour | | **Jeddah / Riyadh / Khobar** | | **Yearly contract** **(renewable)** | **Customer Service Manager** | | | | | | | | | | | | | | Role purpose | | | | | | | | | | To provide support to Customer Service daily work in terms of supporting Customer Service, acting as first contact point for the customers at the front office or call centre and reporting feedback regularly for improvement. | | | | | | | | | | | | | | | | | | | | About us | | | | | | | | | | The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust. We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body. | | | | | | | | | | Geopolitical/SBU/Function overview: | | | | | | | | | | Customer Service KSA is one of the busiest centres in the region, offering high quality teaching, examinations and a range of other educational and cultural services. The main aim of this job is to maintain regular communication with customers visiting the front office for any services and to be responsible for some admin work related to placement test and registration period. | | | | | | | | | | Main opportunities/challenges for this role:</ | | | | | | | | |