Customer Service Assistant

Job description

We are an online business in the luxury gift market. 80% of our revenue comes from export. Vos missions The job will consist of : Corresponding with zChocolat clients via email and phone Taking orders over the phone Dealing with complaints, DHL online delivery tracking, customs problems etc Responding to comments left by clients online (Facebook, Trustpilot…) Update client information on the site where necessary Assisting other departments (Customer Service and Logistics) during peak seasons Vos compétences Respect the Z values : the client must be 100% satisfied. Adaptability, implication, reactivity, stress management. An appreciation of group work, knowing how to manage stress and urgency during peak season. Understanding of online tools and the internet Customer service at Z receives few genuine contentious complaints but for each a number of emails or calls are required to guide the client through the specifics of their order and their delivery tracking. 90% of genuine disputes are linked to the delivery and customs. Therefore we are in contact with DHL customer service. Avantages 673 Euros per month