Customer Service Assistant (Seasonal)

Job description

At Swarovski, you don’t just join a brand - you help reinvent one of the most iconic names in fashion and design. Here, bold ideas matter, creativity drives change, collaboration is valued, and your work shapes how the world experiences brilliance. If you’re ready to push boundaries, grow your skills, and leave your mark where innovation meets timeless elegance, we’re ready for you. We are looking for Seasonal Customer Service Assistants where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries during our winter peak season 2026. This is your chance to build strong relationships with customers and make a meaningful impact by delivering exceptional service that enhances their overall experience. This role will connect our assistants with our beloved costumers and support with their needs, focused on interactions over email for North American costumers, the role is based in Escazu Costa Rica, at Centro Corpotativo El Cedral. This role reports to the Customer Service Manager at GBS San Jose. Role based in San Jose, Costa Rica (Fully remote) Please note that this is a temporary contract from October 14th, 2026, until February 26th, 2027. About the job Your responsibilities include, but are not limited to: Deliver high quality and consistent service to secure customer satisfaction during interactions via email only. Resolve standard queries and complaints by understanding the customer’s needs, identifying the cause, selecting, and explaining the best solution, escalating, correcting or adjusting as required and following up to ensure full resolution. Follow communication procedures, guidelines and policies using communication templates where necessary and appropriate. About you We are looking for a unique and amazing talent, who brings along the following: Less than a year of work experience in a customer-facing role in multinational contact centers doing inbound and outbound customer service. English B2 level. Comfortable using: Outlook, Microsoft Teams platform, Service Now and SAP is a plus. Fast learner and understanding of systems and processes. What We Offer You can expect a range of benefits, including: Learning and career development programs to help you grow A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters Hybrid and flexible work options to support your work-life balance Paid volunteering leave to support causes that matter to you Exclusive employee discounts on Swarovski products Private Medical Insurance Asociacion Solidarista About Swarovski Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor. Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger. Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.