Customer Service Associate

Job description

Main responsibilities: Handle inbound calls, emails, and social media enquiries related to dental/medical services. Schedule, confirm, and manage patient appointments across multiple clinic locations. Provide accurate information on treatments, procedures, promotions, and clinic policies. Verify patient information and maintain accurate records in the clinic management system. Assist patients with pre-treatment preparation instructions and post-treatment care guidance. Manage urgent cases by escalating to the appropriate clinic staff. Monitor and respond to patient feedback and enquiries on social media platforms. Work closely with clinic teams to ensure smooth patient flow and excellent service standards. Maintain confidentiality of patient information in compliance with PDPA and clinic policies. Requirements Minimum GCE ‘O’ Level or Diploma; healthcare-related qualifications are an advantage. At least 1 year of call center or front desk experience in dental, medical, or healthcare settings. Strong verbal and written communication skills in English (additional languages a plus). Proficient in using clinic management software, CRM tools, and social media messaging platforms. Able to multitask and manage time effectively in a fast-paced environment. Customer-oriented, empathetic, and able to handle sensitive patient matters with discretion. Willing to work shifts, weekends, or public holidays if required. Knowledge of common dental or medical terms and procedures. Experience handling patient enquiries across multiple communication channels. Calm under pressure and solutions-oriented. Staff Benefits: Annual Leave, Birthday Leave , Family Care Leave AWS , Performance Bonus Benefits for medical, dental care, personal development, education support and more