Customer Service Associate

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: The Enterprise Account Associate is responsible for resolution of escalated or urgent customer issues that involve operational disconnects and/or systemic service and support issues. He/She provides resolution to those issues with varying degrees of complexity that impact the customers’ supply chain. This position will work with the Enterprise Account Manager for complex exceptions where support is needed, but not available through current support channels. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.