Customer Service Associate

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Iron Mountain is seeking an empathetic and solution-focused Customer Care Associate to join our Customer Service team. In this role, you’ll serve as the primary point of contact for our North American clients, helping to ensure their critical business operations run smoothly and securely. Working fully remotely, you will turn day-to-day inquiries into seamless service experiences, directly upholding the legacy of trust our clients place in our information management solutions. What You’ll Do (Responsibilities) In this role, you will: Efficiently resolve customer queries and provide accurate details regarding our secure storage, information management, and logistics solutions. Document customer interactions, resolutions, and follow-up actions accurately in CRM to maintain up-to-date client records. Investigate and resolve customer complaints, service disruptions, and complex inquiries with professionalism and care. Identify client needs proactively to recommend personalized service adjustments and effective solutions. What You’ll Bring (Skills & Qualifications) The ideal candidate will have: 2 to 3 years of experience in customer service or a call center environment. Strong ability to diagnose complex customer issues and implement effective solutions using critical thinking. Excellent written and verbal communication skills with a track record of empathetic client support. Proficiency in CRM systems and Microsoft Office Suite preferred. Exceptional organizational skills with the ability to manage time effectively and prioritize tasks. What We Offer (Benefits) Hourly Rate: $22.00/hour Shift: Availability required for an 8 AM to 8 PM window Location: Remote position available anywhere in Canada Paid annual leave and sick time Comprehensive extended health, vision, dental, and life insurance coverage RRSP contribution plans Opportunities for continuous learning and professional growth If you are ready to deliver outstanding support and elevate client experiences in a collaborative, remote environment, apply today to start your journey with Iron Mountain. Reasonably expected salary range: $39,800.00 - $49,700.00 Please note that an employee's starting salary may vary based on a variety of factors. Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate. Category: Customer Support