Customer Service Back Office Agent (6 Months Temporary)

Job description

Do you have a soft spot for motorcycles and a knack for making sure things run smoothly? This role is all about keeping our two-wheeled fleet in tip-top operational shape. This isn't a hands-on mechanical role, but it's a critical back-office position that ensures every vehicle sent for service moves efficiently through the repair network. You'll be the meticulous guardian of data and timelines, playing a key part in getting these machines back on the road in optimal condition. Your work directly supports the high standards of service our customers expect. Key Responsibilities: Track all motorized vehicles sent to repair centers from dispatch through resolution. You'll have a clear oversight of every step. Verify data accuracy in our systems, ensuring all information is complete and compliant. Your attention to detail keeps our records impeccable. Approve repair tickets once all validations are complete, maintaining smooth workflow. Monitor repair progress with follow-up reviews, ensuring ongoing information accuracy and proper case progression. Proactively monitor repair timelines , identifying cases that exceed standard resolution times. You'll be the one to spot potential delays. Escalate and alert relevant stakeholders when a vehicle remains in the repair process for more than four weeks, ensuring timely intervention. Maintain clear documentation and provide status updates as required, ensuring transparent and consistent communication. If you're an organized, detail-oriented individual who values precision and operational excellence, and has a quiet appreciation for the world of motorized vehicles, this role offers a stable and impactful way to contribute. You'll be a vital part of the system that keeps these machines moving, even when they're off the road for service. Required Qualifications: Proven experience in logistics coordination, administrative support, or back-office operations – ideally in automotive, fleet management, or similar industries where precision and process adherence are critical. Exceptional attention to detail and quality assurance mindset – you catch discrepancies others miss and take pride in maintaining accurate records and data integrity. Proficiency with data management systems and databases – comfortable navigating multiple platforms, entering data accurately, and generating reports. Strong organizational and time management skills – capable of tracking multiple cases simultaneously and prioritizing escalations effectively. Excellent written and verbal communication abilities – fluent in English at C1 level, with the ability to document clearly and communicate status updates professionally. Demonstrated ability to monitor processes and identify deviations – proactive in spotting delays, inconsistencies, or compliance issues before they escalate. Working hours : 8-16, 9-17 y 10-18. Monday to Friday. Key Competencies: Meticulous data verification and validation Process monitoring and timeline management Problem identification and escalation protocols Documentation and record-keeping excellence Operational efficiency and workflow optimization Diversity is an integral part of our corporate strategy and is anchored as one of our values in the “We are Bosch” mission statement. For us, diversity is reflected in the uniqueness of our associates, their personalities, experiences and perspectives. By including everyone and ensuring equal opportunities we unleash our full potential. We are dedicated to ensuring that our hiring processes are fair, inclusive, and free from bias. We are committed to hiring individuals regardless of culture, generation, race, religion an belief, neurodiversity, gender identity, sexual orientation, or disabilities. Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.