LekkeSlaap is South Africa’s leading accommodation booking app known for its user-friendliness, exceptional customer experience, and extensive local accommodation options. Owned by Tripco, a travel technology company based in Cape Town, LekkeSlaap is committed to innovation, best-in-class customer service and setting new standards in travel technology.We're looking for a sharp, customer-focused Booking Agent to join our fast-paced team! In this role, you'll handle bookings with precision, assist guests and property owners, and tackle challenges head-on to keep things running smoothly. Expect a dynamic environment where quick thinking and top-notch communication skills are key to delivering seamless experiences. The ideal candidate will have a strong customer service background, exceptional communication skills, and a passion for helping others. If you thrive under pressure, love problem-solving, and have a passion for exceptional service, we want to hear from you!ResponsibilitiesCustomer queries: Assist guests and property owners with queries, providing prompt and professional support.Bookings management: Oversee and manage the booking process, ensuring accuracy, efficiency, and a seamless experience.Build relationships: Build and maintain strong relationships with guests and property owners.Guest procedure expert: Educate guests and property owners on booking procedures and policies.Performance maestro: Maintain high-performance standards, consistently meeting or exceeding KPIs.Customer service: Provide exceptional customer service by addressing enquiries, resolving issues, and offering aftercare support.Stay updated: Stay up to date with the company’s products, services, and policies to provide accurate information.Troubleshoot issues: Handle and troubleshoot customer issues, offering effective solutions to ensure satisfaction.Complete tasks: Complete assigned tasks professionally and within deadlines.Requirements Previous experience in customer service or a similar booking role is preferred. Fluency in Afrikaans and English (both spoken and written). Excellent communication skills with a focus on providing a positive customer experience. Clear and confident telephone etiquette. Proficient in using computer systems and software; familiarity with booking platforms is a plus. Strong problem-solving skills and the ability to think on your feet. Detail-oriented with excellent organisational skills to manage multiple tasks and client needs effectively. A customer-centric mindset and dedication to quality service. Able to work in a fast-paced environment and handle high-pressure situations with grace. Available to work flexible hours, including weekends and public holidays as required. Strong work ethic, reliability, and professionalism. Reliable transportation is necessary for on-site work. Shift Schedule Agents are required to work over weekends, typically once a month, depending on your shift schedule. Shifts may adjust seasonally. Agents may be required to work on select public holidays if they fall within your shift rotation. All weekend and holiday shifts will be compensated accordingly. BenefitsModern offices based at the V&A WaterfrontTravel vouchers and exclusive discountsFeelBetterFast: Employer-funded pharmacy visitsPension fund contributionsGenerous leave packageAdditional half-day off every monthMonthly team events and more!We are committed to creating a diverse and inclusive workplace and encourage applications from all suitably qualified candidates, including persons with disabilities.
LekkeSlaap is South Africa’s leading accommodation booking app known for its user-friendliness, exceptional customer experience, and extensive local accommodation options. Owned by Tripco, a travel technology company based in Cape Town, LekkeSlaap is committed to innovation, best-in-class customer service and setting new standards in travel technology.
We're looking for a sharp, customer-focused Booking Agent to join our fast-paced team! In this role, you'll handle bookings with precision, assist guests and property owners, and tackle challenges head-on to keep things running smoothly. Expect a dynamic environment where quick thinking and top-notch communication skills are key to delivering seamless experiences.
The ideal candidate will have a strong customer service background, exceptional communication skills, and a passion for helping others. If you thrive under pressure, love problem-solving, and have a passion for exceptional service, we want to hear from you!
Responsibilities
- Customer queries: Assist guests and property owners with queries, providing prompt and professional support.
- Bookings management: Oversee and manage the booking process, ensuring accuracy, efficiency, and a seamless experience.
- Build relationships: Build and maintain strong relationships with guests and property owners.
- Guest procedure expert: Educate guests and property owners on booking procedures and policies.
- Performance maestro: Maintain high-performance standards, consistently meeting or exceeding KPIs.
- Customer service: Provide exceptional customer service by addressing enquiries, resolving issues, and offering aftercare support.
- Stay updated: Stay up to date with the company’s products, services, and policies to provide accurate information.
- Troubleshoot issues: Handle and troubleshoot customer issues, offering effective solutions to ensure satisfaction.
- Complete tasks: Complete assigned tasks professionally and within deadlines.
Requirements
- Previous experience in customer service or a similar booking role is preferred.
- Fluency in Afrikaans and English (both spoken and written).
- Excellent communication skills with a focus on providing a positive customer experience.
- Clear and confident telephone etiquette.
- Proficient in using computer systems and software; familiarity with booking platforms is a plus.
- Strong problem-solving skills and the ability to think on your feet.
- Detail-oriented with excellent organisational skills to manage multiple tasks and client needs effectively.
- A customer-centric mindset and dedication to quality service.
- Able to work in a fast-paced environment and handle high-pressure situations with grace.
- Available to work flexible hours, including weekends and public holidays as required.
- Strong work ethic, reliability, and professionalism.
- Reliable transportation is necessary for on-site work.
Shift Schedule
- Agents are required to work over weekends, typically once a month, depending on your shift schedule.
- Shifts may adjust seasonally.
- Agents may be required to work on select public holidays if they fall within your shift rotation.
- All weekend and holiday shifts will be compensated accordingly.
Benefits
- Modern offices based at the V&A Waterfront
- Travel vouchers and exclusive discounts
- FeelBetterFast: Employer-funded pharmacy visits
- Pension fund contributions
- Generous leave package
- Additional half-day off every month
- Monthly team events and more!
We are committed to creating a diverse and inclusive workplace and encourage applications from all suitably qualified candidates, including persons with disabilities.
LekkeSlaap is South Africa's leading accommodation booking platform, helping travellers discover and book great places to stay with confidence. From guesthouses and self-catering cottages to hotels, lodges and camping, our goal is simple: make travel easier, more trustworthy, and more enjoyable.Today, our platform features more than 40 000 properties, and we're proud to be building a homegrown South African technology brand that's trusted by millions of travellers.LekkeSlaap is a proud product of Tripco, which supports the business through shared technology, platforms, and specialist teams. While you'll hear both names, we operate as one team with a shared vision, shared culture, and shared ways of working.Our cultureWe're a collaborative, people-first business that values trust, ownership, and direct communication.People are encouraged to take initiative, share ideas, and work closely across teams to solve meaningful problems. We believe the best ideas come from collaboration, regardless of role or seniority.We're professional without being overly corporate. We work hard, move quickly, and care deeply about what we build, but we also make time for the human side of work. From company-wide initiatives and themed office days to team lunches and social events, we believe work should be a place people genuinely enjoy coming to.Who thrives here?People who enjoy working at LekkeSlaap are often:Comfortable taking ownershipCurious and eager to learnCollaborative team playersCustomer-focused problem solversAdaptable in a fast-moving environmentOpen to giving and receiving feedbackIf you enjoy making an impact, working with great people, and helping build a proudly South African technology company, you'll probably feel right at home.FAQ'sWhat is Tripco?Tripco is the team behind LekkeSlaap, supporting the business through shared technology, platforms, and specialist teams. While you'll hear both names, we operate as one connected ecosystem with shared leadership, culture, and ways of working.Does LekkeSlaap offer benefits?Yes, we do. A detailed overview of our benefits will be shared during the interview process. You can also refer to the original job advert on our careers page for a summary of the benefits applicable to the role.What should I wear to my interview?Business casual is perfect. We're fairly relaxed as a company, but we'd like you to feel confident and comfortable.What should I bring to the interview?Just yourself, your curiosity, and any questions you'd like to ask.If you're attending an interview in person, please bring your ID, as we may begin the background verification process during your visit.How long does the interview process take?The interview process varies depending on the role, but we'll always keep you informed about what comes next. Someone from the hiring team will explain the expected process and timelines during your interviews.When will I hear back?We aim to keep candidates updated as quickly as possible after each stage. Someone from the hiring team will let you know when to expect feedback.What kind of culture can I expect?Our culture is built around trust, ownership, and collaboration.We encourage open communication, value initiative, and believe people do their best work when they're trusted and supported. We work hard, celebrate wins together, and make room for fun along the way.Is LekkeSlaap a strict or corporate company?We're professional in how we work, but our environment is approachable, collaborative, and down to earth. You'll find open conversations, cross-functional teamwork, and plenty of opportunities to get involved beyond your day-to-day role.Do you offer hybrid or remote work?This depends on the role. Some positions are hybrid, while others are office-based or fully remote. Someone from the hiring team will discuss the working arrangement specific to the role you're applying for.What makes LekkeSlaap different?We're building a proudly South African technology company with real impact. As a relatively small business compared to global travel platforms, individuals have the opportunity to contribute meaningfully, work closely with decision-makers, and see the direct impact of their work on both our customers and the business.What are you looking for in a candidate?Beyond the technical skills required for the role, we look for people who demonstrate ownership, curiosity, a willingness to learn, and a collaborative mindset. We're interested in how you approach problems, communicate with others, and contribute to a team just as much as your experience.
LekkeSlaap is South Africa's leading accommodation booking platform, helping travellers discover and book great places to stay with confidence. From guesthouses and self-catering cottages to hotels, lodges and camping, our goal is simple: make travel easier, more trustworthy, and more enjoyable.
Today, our platform features more than 40 000 properties, and we're proud to be building a homegrown South African technology brand that's trusted by millions of travellers.
LekkeSlaap is a proud product of Tripco, which supports the business through shared technology, platforms, and specialist teams. While you'll hear both names, we operate as one team with a shared vision, shared culture, and shared ways of working.
Our culture
We're a collaborative, people-first business that values trust, ownership, and direct communication.
People are encouraged to take initiative, share ideas, and work closely across teams to solve meaningful problems. We believe the best ideas come from collaboration, regardless of role or seniority.
We're professional without being overly corporate. We work hard, move quickly, and care deeply about what we build, but we also make time for the human side of work. From company-wide initiatives and themed office days to team lunches and social events, we believe work should be a place people genuinely enjoy coming to.
Who thrives here?
People who enjoy working at LekkeSlaap are often:
- Comfortable taking ownership
- Curious and eager to learn
- Collaborative team players
- Customer-focused problem solvers
- Adaptable in a fast-moving environment
- Open to giving and receiving feedback
If you enjoy making an impact, working with great people, and helping build a proudly South African technology company, you'll probably feel right at home.
FAQ's
- What is Tripco?
- Tripco is the team behind LekkeSlaap, supporting the business through shared technology, platforms, and specialist teams. While you'll hear both names, we operate as one connected ecosystem with shared leadership, culture, and ways of working.
- Does LekkeSlaap offer benefits?
- Yes, we do.
- A detailed overview of our benefits will be shared during the interview process. You can also refer to the original job advert on our careers page for a summary of the benefits applicable to the role.
- What should I wear to my interview?
- Business casual is perfect. We're fairly relaxed as a company, but we'd like you to feel confident and comfortable.
- What should I bring to the interview?
- Just yourself, your curiosity, and any questions you'd like to ask.
- If you're attending an interview in person, please bring your ID, as we may begin the background verification process during your visit.
- How long does the interview process take?
- The interview process varies depending on the role, but we'll always keep you informed about what comes next. Someone from the hiring team will explain the expected process and timelines during your interviews.
- When will I hear back?
- We aim to keep candidates updated as quickly as possible after each stage. Someone from the hiring team will let you know when to expect feedback.
- What kind of culture can I expect?
- Our culture is built around trust, ownership, and collaboration.
- We encourage open communication, value initiative, and believe people do their best work when they're trusted and supported. We work hard, celebrate wins together, and make room for fun along the way.
- Is LekkeSlaap a strict or corporate company?
- We're professional in how we work, but our environment is approachable, collaborative, and down to earth. You'll find open conversations, cross-functional teamwork, and plenty of opportunities to get involved beyond your day-to-day role.
- Do you offer hybrid or remote work?
- This depends on the role. Some positions are hybrid, while others are office-based or fully remote. Someone from the hiring team will discuss the working arrangement specific to the role you're applying for.
- What makes LekkeSlaap different?
- We're building a proudly South African technology company with real impact. As a relatively small business compared to global travel platforms, individuals have the opportunity to contribute meaningfully, work closely with decision-makers, and see the direct impact of their work on both our customers and the business.
- What are you looking for in a candidate?
- Beyond the technical skills required for the role, we look for people who demonstrate ownership, curiosity, a willingness to learn, and a collaborative mindset. We're interested in how you approach problems, communicate with others, and contribute to a team just as much as your experience.
