Customer Service (Chinese)_HLL

Job description

Receive sample, check TRF & sample size. Register job no. (VNHL & BOSS no.), follow and update status daily of each order on system. Prepare SO and send SO, PI to client. Check final total fee with subcontractor. Track the order, connect with customers, and notify them of the order's progress in a timely manner Clarify unclear information of KAM program Handle and take lead all requirement from client. Handle internal query on order status. Daily/Monthly/ Weekly summary for account handling, Others assignments upon getting request. Check client payment status (contract or in advance) and follow debt Handle client queries (collect info from related team) Scan and record file. University level or higher Good communication & Office skills Good in Chinese SGS is the world’s leading Testing, Inspection and Certification company — the global benchmark for quality and integrity. With over 140 years of global expertise and a presence in Vietnam since 1989, SGS Vietnam supports businesses in meeting international standards and achieving sustainable growth. Today, we operate a nationwide network of 10+ offices and laboratories, supported by over 1,600 professionals delivering trusted solutions across diverse industries. Our services and laboratories are aligned with internationally recognized standards and accreditations, ensuring compliance with both local and global requirements. Additionally WHY JOIN SGS? At SGS, you don’t just join a company — you join a global community of experts shaping a safer, smarter and more sustainable world. Here’s what you can expect when you grow your career with us: 🌏 A truly global environment – collaborate with international teams and be part of SGS’s worldwide network ⚖️ Work-life balance – enjoy 18 days of annual leave plus 1 day of sick leave per month (up to 12 days per year) 💰 Competitive rewards – including a 13th-month salary and year-end performance bonus 🌱 Sustainability in action – contribute to a company where sustainability is embedded in our operations and client solutions 🎓 Continuous learning & development – build your capabilities through structured learning programs and hands-on experience 🚀 Career mobility – develop your career locally and explore opportunities across SGS’s global network 💙 Well-being & employee benefits – access health and well-being programs, employee engagement activities and exclusive benefits available to SGS employees BRING YOUR WHOLE SELF TO WORK At SGS Vietnam, we believe that diversity fuels innovation and drives stronger outcomes. We are committed to building an inclusive workplace where people of all backgrounds, experiences and perspectives are respected, valued and empowered to succeed. We welcome applications from individuals of all ages, abilities and communities, and we are dedicated to creating equal opportunities for everyone. Company Description SGS is the world’s leading Testing, Inspection and Certification company — the global benchmark for quality and integrity. With over 140 years of global expertise and a presence in Vietnam since 1989 , SGS Vietnam supports businesses in meeting international standards and achieving sustainable growth. Today, we operate a nationwide network of 10+ offices and laboratories , supported by over 1,600 professionals delivering trusted solutions across diverse industries. Our services and laboratories are aligned with internationally recognized standards and accreditations, ensuring compliance with both local and global requirements. WHY JOIN SGS? At SGS, you don’t just join a company — you join a global community of experts shaping a safer, smarter and more sustainable world. Here’s what you can expect when you grow your career with us: 🌏 A truly global environment – collaborate with international teams and be part of SGS’s worldwide network; ⚖️ Work-life balance – enjoy 18 days of annual leave plus 1 day of sick leave per month (up to 12 days per year); 💰 Competitive rewards – including a 13th-month salary and year-end performance bonus; 🌱 Sustainability in action – contribute to a company where sustainability is embedded in our operations and client solutions; 🎓 Continuous learning & development – build your capabilities through structured learning programs and hands-on experience; 🚀 Career mobility – develop your career locally and explore opportunities across SGS’s global network; 💙 Well-being & employee benefits – access health and well-being programs, employee engagement activities and exclusive benefits available to SGS employees. BRING YOUR WHOLE SELF TO WORK At SGS Vietnam, we believe that diversity fuels innovation and drives stronger outcomes. We are committed to building an inclusive workplace where people of all backgrounds, experiences and perspectives are respected, valued and empowered to succeed. We welcome applications from individuals of all ages, abilities and communities, and we are dedicated to creating equal opportunities for everyone. By embracing diversity and inclusion, we continue to foster a workplace that is collaborative, forward-thinking and truly representative of the communities we serve. We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Wherever you are, whatever your industry, our experts worldwide provide specialized solutions to make your business faster, simpler and more efficient.