Customer Service Clerk Retail & Export 80% (Fixed-Term until August 2027)

Job description

Ready to become the reliable force keeping our retail business running smoothly during an exciting period of change? At Hero, our customers count on seamless service every day, and behind that experience are dedicated people who make it happen. We're looking for an experienced Customer Service Clerk Retail & Export (80%) to join us on a fixed-term assignment until August 2027 . This role combines two meaningful missions: supporting our Retail Customer Service team during a maternity leave and helping us create capacity for a key internal transformation project. While your focus will primarily be on our retail business, you'll also support selected export activities, making this an ideal opportunity for someone who enjoys variety, collaboration and end-to-end customer ownership. What you'll achieve Keep the Shelves Happy You will be the invisible force that keeps our retail business moving. From quotations and orders to deliveries and invoices, you'll make sure everything lands exactly where it should, when it should. You will own approximately 75% of your workload within our Retail team, helping Hero and our key retail customers work together seamlessly. Be the Customer's Favourite Problem Solver You will turn questions, complaints and unexpected challenges into solutions that strengthen customer relationships. You will be the person people trust when something goes wrong, and the reason they keep coming back when things go right. Bring Promotions to Life You will work hand-in-hand with our Key Account Managers to make promotions, displays and in-store activations happen smoothly behind the scenes. You will help turn great commercial ideas into flawless execution at the point of sale. Keep Hero Connected to the World You will dedicate around 25% of your role to export operations, ensuring products travel across borders as smoothly as they leave our warehouse. You will coordinate export orders, documentation and transportation so customers around the globe receive what they need, exactly as promised. Make Complexity Look Easy You will juggle multiple priorities, stakeholders and deadlines without losing sight of the details. You will keep SAP master data, pricing information and customer records accurate and up to date because great decisions start with great data. Support an Exciting Chapter at Hero You will step into a high-impact temporary role that helps us navigate both a maternity leave and an important internal transformation project. You will make a real difference from day one and leave a lasting impact long after your assignment ends. Who You Are Customer Whisperer You genuinely enjoy working with people and know how to build trust through clear communication and great service. Retail-Savvy You bring experience from customer service, sales support or commercial operations, ideally within the FMCG or consumer goods world. Master of Organized Chaos You love structure, but you're equally comfortable when priorities suddenly change. You take ownership, stay calm under pressure and have a knack for bringing order to complexity. Globally Minded You are fluent in German and feel comfortable communicating professionally in English. French is a bonus, and an interest in international business or export operations will help you thrive in the role. SAP Power User SAP is not just another system to you. It's one of your favourite tools. You combine strong SAP know-how with solid MS Office skills to keep processes running efficiently and accurately. Positive Energy Included You bring a can-do attitude, curiosity and an openness to new ideas. You enjoy being part of a team, but you're equally comfortable taking ownership and making things happen independently. Your Growth & Wellbeing Join Hero during a high-impact period where your contribution will be visible from day one. Gain exposure to both retail customer service and international export operations. Collaborate closely with Key Account Management, Logistics and Supply Chain teams. Take ownership of a broad and varied role with immediate responsibility and influence. Our Culture: How We Grow Together Create wow: We dare to do things differently, seek to always win with consumers and customers, and endeavor to be forever relevant and vital to our world. It’s about Curiosity, Innovation and Consumer/Customer Focus. Everyone Hero: We work together in pursuit of our common mission and strategy, strengthening our local businesses by leveraging the power of the collective. It’s about Purpose, Performance and Teamwork. Nourish others: We treat everyone with honesty, care and respect and provide our people, customers and consumers with what they need to thrive. It’s about Honesty, Empowerment, Respect and Diversity. Take responsibility: We make good choices today to build a more sustainable business and environment fit for the needs of tomorrow. It’s about Sustainability, Ownership, Heritage and Quality. Cécile Gautschi, Talent & Culture Manager, looks forward to receiving your full application Only direct applications will be considered for this role.