Customer Service Consultant

About Us At Aussie Broadband, things are done a little bit differently. Our goal is to be the telco people love – customers, team members, shareholders and all stakeholders. We do this by living and breathing our values in everything we do, that's the Aussie way. As a B Corp Certified company , we hold ourselves to the highest standards for social and environmental performance, transparency, and accountability. We're proud to have been named one of Australia's Top Employers by HRD magazine . Listed on the Australian Stock Exchange (ASX: ABB), the Aussie Broadband Group collectively supplies more than 1 million telecommunications services, operates two Tier 1 voice providers in Australia and owns fibre infrastructure. Our culture is built on five values that guide everything we do: Don't be ordinary, be awesome | Think BIG | No bullsh*t | Be good to people | Have fun About the Role In this role, you will provide first-class support to our residential customers. We will give you all the training you need to be able to help our customers and progress your career. This is a call-centre based role - you will be taking inbound calls and help with anything from basic troubleshooting to fault finding. We want to empower you to problem solve and deliver our customers the best experience possible. What You'll Do In this role, you will work a minimum of 3 days per week and 15 hours per week, with a maximum of 25 rostered hours per week Monday to Friday. An interest in learning about the telco industry (experience is helpful but not essential) A genuine curiosity about IT and technology A background in accounts or customer service Confident computer skills and comfort with basic data entry Warm, clear communication with a collaborative, empathetic approach What You'll Bring Creating positive customer experiences while meeting service standards Supporting customers with account and technical enquiries across multiple channels Managing calls with care and attention Gently troubleshooting non‑service‑related issues Navigating challenging conversations professionally and escalating when needed Following supportive help desk processes, account procedures, and privacy guidelines Why Join Us At Aussie Broadband, we celebrate difference and are committed to creating an inclusive workplace where everyone can bring their whole self to work. As a proud Equal Opportunity Employer, we support and celebrate diversity every day it's just one of the ways we live our value of "Be good to people." We also give back to the communities we serve through our Pledge 1% commitment , community sponsorship programs , and paid community service leave for all staff. The Good Stuff 26 weeks paid parental leave for permanent employees, for both primary and secondary caregivers (in addition to any government-paid leave) Discounted internet up to the value of $109 per month 20% off Mobile services Fitness Passport for access to multiple gyms and pools across Australia Flexible working arrangements Employee Assistance Program (EAP) Discounts with Specsavers, HCF, and many more Monthly rewards and recognition Internal training and development resources to support your career growth Yearly Aussie merch allowance Ready to Join? Hit the apply button to submit your application and our team will be in touch! Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire. For questions, reach out to . Just note that all applications must be submitted via the job link.