Customer Service Consultant | Geelong

We have an exciting opportunity available for Customer Service Consultant to join our team in Geelong on Permanent Full basis. We will provide full training so if you are looking to start your career in the customer service space then look no further!We do require the successful candidate to be based in Geelong, Victoria as this role will be based out of our office in Geelong. In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales, and support.The core responsibilities in this role include: Receiving inbound calls and email inquiries from Commercial and Residential customers Proactively making outbound calls to our existing customers to promote our products and services Resolving customer queries quickly and accurately Scheduling services for residential customers Converting incoming inquiries into sales opportunities Liaising with your fellow colleagues Meeting KPI targets Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance. The ideal candidate must possess: Experience working in customer service or call centre environments (essential) This is an office-based role so you must be based in Geelong Previous experience in phone sales and converting inquiries into sales Proficient with communicating verbally and electronically Able to work calmly under pressure while multi-tasking Proven problem-solving skills Ability to work in a team environment to support colleagues Professional, reliable, and punctual. Working from office Monday to Friday Perks and benefits: Strong work life balance culture. Employee Assistance Program (EAP) Discounted Pest Services Employee Referral Program Employee cash incentive programs and bonuses ABOUT THE COMPANYAt Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.  From washrooms, to aged care homes, to office plantscaping and classrooms – we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities. In Australia, we operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers.Employee Testimonials:“All of my managers have been really encouraging. They have seen things in me that I didn’t see in myself.” “The best thing about working for Rentokil Initial is the teamwork.” “At Rentokil Initial, our motto is that we are all in this together.”Amanda Haans - Local Service & Sales Manager“The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.”Renay Fagan“There are lots of incentives, rewards and bonuses available at Rentokil Initial.”Carly Shreeve"I am really proud to work for Rentokil Initial and I have enjoyed working here for the last 11 years."Sierra Warrington

We have an exciting opportunity available for Customer Service Consultant to join our team in Geelong on Permanent Full basis. We will provide full training so if you are looking to start your career in the customer service space then look no further!

We do require the successful candidate to be based in Geelong, Victoria as this role will be based out of our office in Geelong.

In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales, and support.

The core responsibilities in this role include:

• Receiving inbound calls and email inquiries from Commercial and Residential customers
• Proactively making outbound calls to our existing customers to promote our products and services
• Resolving customer queries quickly and accurately
• Scheduling services for residential customers
• Converting incoming inquiries into sales opportunities
• Liaising with your fellow colleagues
• Meeting KPI targets
• Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.

The ideal candidate must possess:

• Experience working in customer service or call centre environments (essential)
• This is an office-based role so you must be based in Geelong
• Previous experience in phone sales and converting inquiries into sales
• Proficient with communicating verbally and electronically
• Able to work calmly under pressure while multi-tasking
• Proven problem-solving skills
• Ability to work in a team environment to support colleagues
• Professional, reliable, and punctual.
• Working from office Monday to Friday

Perks and benefits:

• Strong work life balance culture.
• Employee Assistance Program (EAP)
• Discounted Pest Services
• Employee Referral Program
• Employee cash incentive programs and bonuses
  

ABOUT THE COMPANY

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.  

From washrooms, to aged care homes, to office plantscaping and classrooms – we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

In Australia, we operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers.

Employee Testimonials:

“All of my managers have been really encouraging. They have seen things in me that I didn’t see in myself.” “The best thing about working for Rentokil Initial is the teamwork.” “At Rentokil Initial, our motto is that we are all in this together.”
Amanda Haans - Local Service & Sales Manager

“The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.”

Renay Fagan

“There are lots of incentives, rewards and bonuses available at Rentokil Initial.”

Carly Shreeve

"I am really proud to work for Rentokil Initial and I have enjoyed working here for the last 11 years."

Sierra Warrington

Rentokil Initial provides services that protect people and enhance lives.We protect people from the dangers of pest-borne disease and the risks of poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers’ brands.We are always looking for hardworking, energetic and enthusiastic individuals to join our business. We're a very welcoming company, many of our colleagues see each other as their family!Our main brands are Rentokil, Initial and Ambius who provide services including pest control, washroom solutions, specialist hygiene, medical waste disposal, property care and also interior/exterior landscaping for companies within any industry.We have over 1800 local service teams across the world covering 91% of global GDP in over 90 of the world’s 100 largest cities across North America, Europe, UK and the Rest of World, Asia and the Pacific.Our main drive is to offer outstanding and consistent customer service, to support our colleagues and promote colleagues from within, all whilst making sure we have the best health and safety standards possible - we want everyone to get home safely.Does this sound like the company for you? Have a look at our vacancies below!

Rentokil Initial provides services that protect people and enhance lives.

We protect people from the dangers of pest-borne disease and the risks of poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers’ brands.

We are always looking for hardworking, energetic and enthusiastic individuals to join our business. We're a very welcoming company, many of our colleagues see each other as their family!

Our main brands are Rentokil, Initial and Ambius who provide services including pest control, washroom solutions, specialist hygiene, medical waste disposal, property care and also interior/exterior landscaping for companies within any industry.

We have over 1800 local service teams across the world covering 91% of global GDP in over 90 of the world’s 100 largest cities across North America, Europe, UK and the Rest of World, Asia and the Pacific.

Our main drive is to offer outstanding and consistent customer service, to support our colleagues and promote colleagues from within, all whilst making sure we have the best health and safety standards possible - we want everyone to get home safely.

Does this sound like the company for you? Have a look at our vacancies below!