Customer Service Coordinator

Job description

Education: Associate Degree minimum required Experience: 2-5 years Position Description Day to Day Responsibilities: Manage assigned domestic and international customers to execute error free transactions: • Receive, validate and enter customer orders accurately and timely using Optical Fiber’s PeopleSoft order management system. • Build product and pricing knowledge to independently respond to an RFQ and generate a quote. • Use open order and shipment reports to ensure customers Requested Ship Date and organization’s Promise Date are adhered to and when they are not, take appropriate proactive actions. • Track shipments to ensure they arrive to the customer when promised and implement corrective actions when necessary. • Create and maintain customer profiles and buying agreements into COF and Corporate PeopleSoft systems and interact with COF Commercial Ops to ensure they remain current. • Ensure OptoCommerce® Fiber Data Delivery (FDD) is available for all customer shipments when required. • Respond to customer inquiries within 24 hours regarding order, FDD and general product information. • Build technical product knowledge to respond to customer inquiries and recommend fiber products based on customer requirements. • Develop and maintain effective working relationships with Planning, Shipping, QA, IT, Finance, Commercial Ops, Corporate Transportation, Corporate Credit, Customer Billing, Freight Forwarders and external customers. • Process return material authorizations and generate credits • Work with customers and Commercial Ops to resolve all customer payment discrepancies. • Take on project work as deemed necessary or participate on business teams as required. • Supports sales as required Required Skills {These are skills that candidates MUST possess} • Exceptional attention to detail in every aspect of work. • Effective task prioritization with ability to multi-task. • Strong team skills and able to work in a highly dynamic environment. • Outstanding verbal and/or written communication with the ability to express ideas clearly and precisely. • Passionate about quality and customer focus. • Strong organizational skills and solid problem-solving abilities. • Proficient people skills Desired Skills {These are skills that would be nice for candidates to possess} • Knowledge of Optical Fiber’s PeopleSoft order fulfillment system and process and corporate processes. • Proactively and positively supports change and can lead change when required • Motivated team player and works effectively in a close-knit team • Ability to manage and prioritize multiple tasks/projects • System savvy ness • Proficient in Excel, Word, & PowerPoint Soft Skills {Communication/Team/Leadership} • Passion about customer service profession with a “can do” attitude • Positive attitude • Results-oriented • High self-confidence • Takes initiative when opportunities arise Travel Requirements: Minimal to None. (possible trip to US Plants or domestic customers when opportunity arises) All your information will be kept confidential according to EEO guidelines.