Customer Service Coordinator

About the Position Höganäs in North America is seeking a Customer Service Coordinator to work initially at our Johnstown, PA plant with future intent to work from home. This position is responsible to process customer inquiries, orders, complaints, and general questions and concerns. Coordinates with customers on lead times and product availability. Responsibilities include but are not limited to: Answers customer inquiries and general questions. Works with Account Managers to handle customer issues and customer complaints. Assists manufacturing with production planning through communication with our customers regarding future material needs, product availability, and forecasts. Monitors late shipments for the Vice President, Supply Chain. Coordinates early shipment authorizations to ensure customer orders meet delivery schedules. Communicates with Shipping, Receiving, and Quality Control to coordinate information needed for orders. Records and processes customer shipping documentation. Maintains a safe working environment for themselves and others. Actively exhibits leadership capabilities in all aspects of their work. Displays conscious awareness of what is required to ensure a sustainable Höganäs. Qualified candidates will possess High School Diploma or General Education Degree with a minimum of three years work experience in sales or a related field are required. Manufacturing and shipping knowledge is preferred. Computer proficiency in Microsoft Office. Working at Höganäs We aim to offer a great and meaningful place to work where you can fulfill your potential and ambitions. We welcome all applicants and strive for diversity. We have a clear management philosophy, and just like us you believe that through collaboration and openness we develop as individuals and as a company. We see all employees, regardless of position, as leaders when we approach the challenges that the world - and we - face. Höganäs ambition is to lead the transformation to better meet the needs of tomorrow and become the preferred supplier of sustainable metal powder on a global scale – join us in our journey of sustainable change and towards net-zero climate emissions. More about Höganäs Founded in 1797, Höganäs is the world leader in the market for powders, with an annual capacity of 500,000 tonnes. Höganäs’ vision is to drive positive change through material innovation, with the ambition of becoming the globally preferred partner for sustainable powder materials. The company’s strength lies in its diverse backgrounds, perspectives and experiences, and Höganäs is committed to an inclusive and diverse workplace. Höganäs collaborates with customers across multiple industries to develop innovative solutions, including applications in automotive components, electric motors, brazing, surface coating, welding consumables and additive manufacturing. Operating 15 production centers worldwide and employing 2,200 people, Höganäs’ turnover for 2025 was 11,045 MSEK. Höganäs is owned by Lindéngruppen and FAM. Interested? Apply today!