Customer Service Development Program Manager IV - ETCH (E4)

Job description

**Who We Are** Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology. **What We Offer** Location: Hsinchu,TWN, Linkou,TWN, Taichung,TWN You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our [benefits](https://hrportal.ehr.com/applied/). This role is the **ETCH** local focal between customer and factory with service product development, evaluation, penetration, and deployment within **AGS** (Applied Global Service) business unit. **Key Responsibilities** - Primarily responsible for the identification/development of service solutions working closely in consultation with Factory teams and account teams. - Defines customer needs and develops a plan and proposal for delivery of the project. - Viewed by customers as technical expert in wafer process and hardware technologies. - Responsible for managing the definition and implementation of service solutions, to meet the customer’s current and future requirements for productivity and leading edge technology. - Integrates customer technology requirements into internal product roadmap. - Resolves complex field process issues utilizing systematic troubleshooting methodology. - Create a mechanism to communicate issues and track progress. - Use sound statistical techniques like DOEs to quickly determine root cause and action plans. - Responsible for customer demos, including defining demo conditions, wafer processing and analyzing results. - Assists account teams in managing the customer account to enhance customer satisfaction and increase Applied Materials’ product and technical reputation. - Works with Factory teams in technology development and transfer to customers including customized process development. - Negotiates evaluation specifications with customers, taking ownership of delivering the required solution to the customers that meets specification. - Local lead in positioning new service technologies to customers utilizing technical information from SBU (Service BU). **Qualifications** - Bachelors degree is required, master or PhD is preferred - At least 5 years of direct wafer processing expertise is required, with at least 3 years experience directly supporting a customer is required. (Job scope may be adjusted according to candidate's mature level) - Etch experience is preferred. - Self-driven. Proven expertise and comfort driving projects and programs with limited oversight - Dual language fluency in both Chinese and English is required. - Preferred qualifications include the ability to integrate process technology, hardware technology, and customer integration technology. **Additional Information** **Time Type:** Full time **Employee Type:** Assignee / Regular **Travel:** **Relocation Eligible:** No Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.