Customer Service & Dispatch Coordinator (HVAC, Scheduling, ServiceTitan – Remote, EST Hours)About the RoleWe’re hiring a Customer Service & Dispatch Coordinator to manage high-volume customer communication, scheduling, and technician dispatch for a U.S.-based home services business.In this role, you’ll act as the central hub between customers and field technicians, ensuring jobs are scheduled efficiently and customers stay informed every step of the way.If you have experience in HVAC, plumbing, electrical dispatching, and customer service, and thrive in fast-paced environments — this role is for you.ResponsibilitiesCustomer Service & CommunicationHandle high-volume inbound interactions via:PhoneEmailChatServe as the primary point of contact from inquiry to job completionCommunicate service updates, delays, and changes proactivelyManage escalations and frustrated customers with professionalismDispatching & SchedulingSchedule and dispatch HVAC, plumbing, and electrical service jobsAssign technicians based on:AvailabilitySkill setLocationMaintain daily and weekly service calendarsMonitor job progress and adjust schedules in real timeCoordinate continuously with field techniciansCRM & Administrative ManagementMaintain accurate records in:ServiceTitan (or similar CRM)Review job notes, invoices, and service documentationTrack operational metrics:Call volumeBooking ratesJob completion updatesEnsure all interactions and updates are properly loggedSales Support & UpsellingPromote and upsell homeowner memberships or service plansSupport revenue goals through booking optimization and retentionCollaboration & CoordinationWork closely with:Customer service teamsDispatch teamsField techniciansImprove internal workflows and communication efficiencyRequirements2+ years of experience in customer service and dispatching (HVAC, plumbing, or trades)Hands-on experience scheduling and dispatching service techniciansProficiency with:ServiceTitan or similar field service CRMStrong spoken and written English communication skillsAbility to handle high call volumes and multitask effectivelyHighly organized with strong attention to detailReliable high-speed internet and professional workstation setupComfortable working remote during U.S. EST hoursNice to HaveExperience with U.S.-based home services companiesFamiliarity with membership/service plan upsellingExperience working with remote or offshore teamsExposure to customers in the Northeast U.S. marketTools & TechServiceTitan (or similar field service CRM)Phone / Email / Chat systemsScheduling and dispatch platformsWhy JoinPlay a key role in daily operations and customer experienceWork in a fast-paced, high-impact service environmentBuild expertise in dispatching, scheduling, and operations managementOpportunity to grow within home services operationsFully remote role with structured workflowsWhat Success Looks LikeHigh call handling and booking conversion ratesAccurate and clean CRM/service recordsEfficient scheduling and high technician utilizationStrong customer satisfaction and issue resolutionReliable execution of dispatch and communication workflowsApply NowIf you’re a Customer Service & Dispatch Coordinator who can manage schedules, support customers, and keep operations running smoothly, we’d love to hear from you.Apply now and help deliver efficient, high-quality service experiences.
Customer Service & Dispatch Coordinator (HVAC, Scheduling, ServiceTitan – Remote, EST Hours)
About the Role
We’re hiring a Customer Service & Dispatch Coordinator to manage high-volume customer communication, scheduling, and technician dispatch for a U.S.-based home services business.
In this role, you’ll act as the central hub between customers and field technicians, ensuring jobs are scheduled efficiently and customers stay informed every step of the way.
If you have experience in HVAC, plumbing, electrical dispatching, and customer service, and thrive in fast-paced environments — this role is for you.
Responsibilities
Customer Service & Communication
- Handle high-volume inbound interactions via:
- Serve as the primary point of contact from inquiry to job completion
- Communicate service updates, delays, and changes proactively
- Manage escalations and frustrated customers with professionalism
Dispatching & Scheduling
- Schedule and dispatch HVAC, plumbing, and electrical service jobs
- Assign technicians based on:
- Availability
- Skill set
- Location
- Maintain daily and weekly service calendars
- Monitor job progress and adjust schedules in real time
- Coordinate continuously with field technicians
CRM & Administrative Management
- Maintain accurate records in:
- ServiceTitan (or similar CRM)
- Review job notes, invoices, and service documentation
- Track operational metrics:
- Call volume
- Booking rates
- Job completion updates
- Ensure all interactions and updates are properly logged
Sales Support & Upselling
- Promote and upsell homeowner memberships or service plans
- Support revenue goals through booking optimization and retention
Collaboration & Coordination
- Work closely with:
- Customer service teams
- Dispatch teams
- Field technicians
- Improve internal workflows and communication efficiency
Requirements
- 2+ years of experience in customer service and dispatching (HVAC, plumbing, or trades)
- Hands-on experience scheduling and dispatching service technicians
- Proficiency with:
- ServiceTitan or similar field service CRM
- Strong spoken and written English communication skills
- Ability to handle high call volumes and multitask effectively
- Highly organized with strong attention to detail
- Reliable high-speed internet and professional workstation setup
- Comfortable working remote during U.S. EST hours
Nice to Have
- Experience with U.S.-based home services companies
- Familiarity with membership/service plan upselling
- Experience working with remote or offshore teams
- Exposure to customers in the Northeast U.S. market
Tools & Tech
- ServiceTitan (or similar field service CRM)
- Phone / Email / Chat systems
- Scheduling and dispatch platforms
Why Join
- Play a key role in daily operations and customer experience
- Work in a fast-paced, high-impact service environment
- Build expertise in dispatching, scheduling, and operations management
- Opportunity to grow within home services operations
- Fully remote role with structured workflows
What Success Looks Like
- High call handling and booking conversion rates
- Accurate and clean CRM/service records
- Efficient scheduling and high technician utilization
- Strong customer satisfaction and issue resolution
- Reliable execution of dispatch and communication workflows
Apply Now
If you’re a Customer Service & Dispatch Coordinator who can manage schedules, support customers, and keep operations running smoothly, we’d love to hear from you.
Apply now and help deliver efficient, high-quality service experiences.
Pavago - Connecting You to Global Remote Opportunities 🌍At Pavago, we redefine the boundaries of talent recruitment. Dive into a world where your geographical location doesn't restrict your career aspirations. As a distinguished international recruitment agency, we specialize in connecting remote talents with companies eager to tap into global expertise.🌟 Why Consider Opportunities Through Pavago?Competitive Pay: Command the salary you deserve, regardless of where you reside.Broad Horizons: Unlock a wide array of remote positions spanning diverse industries and regions.Skill Enrichment: Work alongside international teams, contribute your unique insights, and amplify your career trajectory.Whether you're a seasoned professional hunting for a novel global venture or a budding talent keen on leaving an international imprint, Pavago is your conduit to businesses that appreciate and seek out worldwide perspectives.Embrace a realm where opportunities transcend borders. Together, let's pioneer the next era of remote work. 🚀Explore global opportunities with us today!"
Pavago - Connecting You to Global Remote Opportunities 🌍
At Pavago, we redefine the boundaries of talent recruitment. Dive into a world where your geographical location doesn't restrict your career aspirations. As a distinguished international recruitment agency, we specialize in connecting remote talents with companies eager to tap into global expertise.
🌟 Why Consider Opportunities Through Pavago?
Competitive Pay: Command the salary you deserve, regardless of where you reside.
Broad Horizons: Unlock a wide array of remote positions spanning diverse industries and regions.
Skill Enrichment: Work alongside international teams, contribute your unique insights, and amplify your career trajectory.
Whether you're a seasoned professional hunting for a novel global venture or a budding talent keen on leaving an international imprint, Pavago is your conduit to businesses that appreciate and seek out worldwide perspectives.
Embrace a realm where opportunities transcend borders. Together, let's pioneer the next era of remote work. 🚀
Explore global opportunities with us today!"
