Customer Service Engineer I ( Customer - Facing Role)

Job description

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered. ​ Energy Services Engineer (Customer-Facing Role) Location: Westwood, MA Department: New Customer Connections Schedule: Monday–Friday, 7:30 AM – 4:00 PM Starting Rate of Pay: $47.65/hour **Union Represented Position** About the Role Join our team as an Energy Services Engineer , where you’ll combine technical expertise with customer service to deliver innovative energy solutions. In this role, you’ll be the primary point of contact for commercial, industrial, and residential customers, helping them understand and optimize energy use across a variety of applications. You’ll manage service requests, coordinate work orders, and ensure seamless delivery of electric services—all while building strong relationships and promoting energy efficiency. What You’ll Do Serve as the technical liaison for customers, explaining energy use and applications. Conduct engineering studies and prepare detailed reports on energy solutions. Manage inquiries related to billing, rates, and service for assigned customer segments. Support Account Executives with work order creation and coordination. Communicate company standards, policies, and contractual requirements to customers. Track and prioritize customer work requests, ensuring timely service delivery. Collaborate with internal teams to implement distribution system modifications. Promote energy efficiency programs and identify opportunities for new business development. ​What We’re Looking For Education: Bachelor’s degree in Engineering (required). Experience: 2+ years of experience with electro-technologies and end-use applications across residential, commercial, and industrial sectors. Skills: Strong customer focus, problem-solving ability, and initiative. Other Requirements: Valid driver’s license and access to a personal vehicle. Why Join Us? Competitive pay and comprehensive benefits. Opportunity to work on impactful energy projects. Collaborative team environment focused on innovation and customer success. Ready to make a difference in energy solutions? Apply today! #custajd #LI-ES3 Competencies: Build trusting relationships Manage and develop people Foster teamwork and cross-functional collaboration Lead change Communicate strategic vision Create an engaged workforce Focus on the customer Take ownership & accountability Build trusting relationships Worker Type: Regular Number of Openings: 1 Emergency Response: Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. EEO Statement: Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status. VEVRRA Federal Contractor