Customer Service Executive

Job description

At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Tremendous permanent opportunity to progress a career with a market leading leasing business. Vacant as a result of internal progression this role will be located in our Slough office. Are you an experienced Customer Service Executive with a passion for great service? Then read on this may be a great match. Purpose of role Provide clear and accurate service and support to our customers Manage customer queries and requests through both email and telephone calls to a successful and timely resolution Deliver a professional and engaging ‘front of house’ service to our customers and external contacts ​​ Key Responsibilities Deal with incoming calls or emails from drivers, fleet contacts or Franchise partners to the expected standards Resolve all issues as far as possible and maintaining personal ownership for any which are passed to other teams for resolution Build and maintain relationships on weekly calls with key client stakeholders such as fleet managers / heads of benefits , managing in-life queries of client's fleet Provide timely and accurate information to our customers to minimise queries and complaints Deliver client specific tasks and processes within agreed SLAs Utilise all tools & systems provided by LeasePlan and its suppliers and follow business controls set out to minimise risk Build rapport and confidence within our customer base Look for better ways of doing things to improve efficiency and customer service Be an experienced team member demonstrating role model behaviours Skills, Experience & Background Customer facing experience Ability to deal calmly and professionally with customers on the telephone Strong work ethic Excellent command of spoken English to enable telephone communication with customers Good command written English to enable email communication with customers Ability to show empathy and support to customers Resilient by nature Rewards & Financial Benefits Salary £26,375, Contributory pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000), 36.50 Hr Week Monday - Friday, 26 Days Annual Leave & Bank Holidays Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.