Position Purpose: Supporting the Supply Chain department to provide end-to-end customer care and order management support by ensuring the accurate and timely processing of sales orders, proactive management of customer enquiries and service issues, and effective collaboration with internal and external stakeholders. The role is responsible for maintaining service excellence, supporting operational continuity, and contributing to continuous improvement initiatives that enhance customer satisfaction and operational efficiency.Description of Duties:Process sales orders (SO) accurately and in a timely manner using various software systems. Proactively manage order processing and follow up through to successful delivery. Coordinate with both internal and external stakeholders on order-related issues, including Sales & Marketing, Buyers, and Warehouse teams. Engage with customers by responding to order and service-related enquiries, providing information on order status and potential service issues. Prepare order and service reports by collecting and analysing customer information. Resolve order or service issues by clarifying customer complaints, identifying the root cause, explaining possible solutions, or escalating the matter to the appropriate department or personnel. Follow up to ensure timely resolution. Process staff purchases and complimentary goods requests. Process credit notes or debit notes for orders with pricing discrepancies. Process return orders and follow up on all operational issues until closure. Ensure continuity of service through inter-departmental cross-training and follow-up support. Support improvement and enhancement projects assigned by management. RequirementsMinimum 2 years of relevant experience in customer service or order processing Experience in SAP is an added advantageProficient in Microsoft Office applications (Microsoft Excel) and ERP systems Strong coordination and problem-solving skills Good interpersonal and communication skills Good command of spoken and written English Strong numerical and analytical capabilities Able to work well under pressure and within tight schedules
Position Purpose:
Supporting the Supply Chain department to provide end-to-end customer care and order management support by ensuring the accurate and timely processing of sales orders, proactive management of customer enquiries and service issues, and effective collaboration with internal and external stakeholders. The role is responsible for maintaining service excellence, supporting operational continuity, and contributing to continuous improvement initiatives that enhance customer satisfaction and operational efficiency.
Description of Duties:
- Process sales orders (SO) accurately and in a timely manner using various software systems.
- Proactively manage order processing and follow up through to successful delivery.
- Coordinate with both internal and external stakeholders on order-related issues, including Sales & Marketing, Buyers, and Warehouse teams.
- Engage with customers by responding to order and service-related enquiries, providing information on order status and potential service issues.
- Prepare order and service reports by collecting and analysing customer information.
- Resolve order or service issues by clarifying customer complaints, identifying the root cause, explaining possible solutions, or escalating the matter to the appropriate department or personnel. Follow up to ensure timely resolution.
- Process staff purchases and complimentary goods requests.
- Process credit notes or debit notes for orders with pricing discrepancies.
- Process return orders and follow up on all operational issues until closure.
- Ensure continuity of service through inter-departmental cross-training and follow-up support.
- Support improvement and enhancement projects assigned by management.
Requirements
- Minimum 2 years of relevant experience in customer service or order processing
- Experience in SAP is an added advantage
- Proficient in Microsoft Office applications (Microsoft Excel) and ERP systems
- Strong coordination and problem-solving skills
- Good interpersonal and communication skills
- Good command of spoken and written English
- Strong numerical and analytical capabilities
- Able to work well under pressure and within tight schedules
LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world’s finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shapes the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets. Come join us now. Why Join Us? At LUXASIA, we believe there is beauty within every talent – that is you. We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the automony but not without guidance and geniune care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.To find out more about LUXASIA career opportunities? Please visit our careers page @ https://www.luxasia.com/careers/ If you have a question for us, please contact us at https://www.luxasia.com/contact/Did we get you excited? You can learn more about us:> LinkedIn> Instagram: @luxasia
LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world’s finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shapes the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets. Come join us now.
Why Join Us?
At LUXASIA, we believe there is beauty within every talent – that is you.
We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the automony but not without guidance and geniune care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.
To find out more about LUXASIA career opportunities? Please visit our careers page @ https://www.luxasia.com/careers/
If you have a question for us, please contact us at https://www.luxasia.com/contact/
Did we get you excited? You can learn more about us:
> LinkedIn
> Instagram: @luxasia
