Customer Service Executive (PrimaBaguz)

Job description

PrimaBaguz, established in 1987, is a Malaysian manufacturer renowned for its high-quality halal meat products consisting of frankfurters & sausages, cold-cuts, gourmet soups and sauces, meatballs and patties. Since 2020, it has been part of Johnsonville, a leading processed meat company from Wisconsin, USA. This acquisition strengthens Johnsonville’s foothold in Southeast Asia and enables access to global foodservice clients such as quick-service restaurants and HORECA services. Johnsonville aims to utilize PrimaBaguz’s halal expertise to expand into growing markets in Asia and the Middle East. At PrimaBaguz, we believe our people are the core of everything we do. We create an environment where our members can learn and grow using our business as a platform to develop talent. Position Overview This position is responsible for supporting the Commercial Team in sales coordination, order management, forecasting, and customer service activities. The incumbent will ensure timely processing of sales orders, maintain accurate demand forecasts, coordinate closely with cross-functional teams, and provide effective solutions to customer-related matters. The position plays a key role in optimizing order fulfilment, improving forecast accuracy, and ensuring a high level of customer satisfaction while supporting overall business objectives. Responsibilities Assist Commercial Team on the sales coordination and documentation, handle customer complaints/deliveries/returns/reject with an appropriate solution within the time limits. Responsible to ensure sales orders are issued on time to avoid delayed customer orders. Work closely with Warehouse, Logistic, Production and Business departments pertaining to customers’ order status. Responsible for all forecasting activities associated with customers and products. Create and maintains forecasting template for key customers and products Handle monthly forecast review, highlight any significant changes to top customer products forecast vs past month’s average sales volume due to LTO activity, new outlet expansion, new recipe or seasonality. Alert the Business unit team on potential failure due to forecast inaccuracy, material or capacity disruption. Prepare daily and monthly sales value and volume analysis from time to time. To take the extra mile to engage with customers. To perform any other assigned duties from time to time. Education Diploma/Bachelor in Customer Service/Business Management or equivalents. Experience At least years of related experience in customer service and people management or business management. Skills Good command in English and Bahasa Malaysia. Good understanding of filing system and procedure. Customer handling skills. Ability to create rapport with customers over the phone. Excellent communication skills. Good arithmetic skills. Computer and administration skills. Commitment to the job. Cooperative and initiative. Positive thinking. Customers-Oriented. Other Requirements Coach: Assistant Manager, Sales Operation Department: Customer Service Member Status: 6 months contract Location: 43650 , Bandar Baru Bangi, Selangor, Malaysia Benefits and Compensation Applicants must be eligible to work in the country where this job is located, without requiring sponsorship now or in the future. PrimaBaguz is committed to a respectful, diverse and inclusive workplace where equal opportunity is fostered throughout the organization. We do not discriminate and practice merit-based hiring practices, evaluating each candidate based on their skills, experience and fit for the role.