Customer Service Intern

Job description

## **HRS AS A COMPANY** At HRS, we are redefining corporate travel and lodging with a technology-driven approach that prioritizes efficiency, sustainability, and user satisfaction. Our innovative solutions are transforming the landscape of corporate travel management, making business travel simpler and smarter for global enterprises. With over 50 years of experience, our digital platform, driven by ProcureTech, TravelTech, BPATech and FinTech, reinvents how companies and travelers Stay, Work, and Pay - cohesively brought together by our Lodging as a Service solution. ProcureTech digitally revolutionizes lodging and meeting procurement, connecting corporations and suppliers in a cutting-edge ecosystem. TravelTech redefines the lodging and meeting experience, offering personalized content from selection to check-in, ensuring an unparalleled journey for corporate travelers. BPATech provides advanced user process automation into highly specialized industry contexts involving large-scale project travel and crew deployments. In FinTech brings advancements like mobile banking and digital payments to corporate lodging and meetings, turning corporate back offices into touchless business enablers, eliminating legacy cost barriers. Combining these technology propositions, HRS unlocks exponential catalyst effects. Our data-driven focus delivers value-added services and high-return network effects, creating substantial customer value. Beyond cost savings in the global post-pandemic economy, HRS clients gain from an unrivaled focus on essential aspects including safety, security and satisfaction. HRS's exponential growth since 1972 serves over 35% of the global Fortune 500 and leading hotel chains. ## **BUSINESS UNIT** The Customer Service team is the cornerstone of our customer-centric strategy, dedicated to delivering seamless support and driving exceptional client satisfaction. As part of this unit, you will collaborate closely with corporate stakeholders, internal teams, and service providers to ensure a smooth and efficient customer journey. Our mission is to uphold the highest standards of service excellence, contributing to the transformative journey of how businesses stay, work, and pay. Join us to be a vital part of this innovative environment. Let's meet and develop together! ## **CHALLENGE** - Respond promptly and professionally to customer inquiries and concerns via email or other communication channels. - Assist customers in resolving issues and provide appropriate solutions or escalate complex issues to the relevant department. - Maintain accurate records of customer interactions and transactions. ## **FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH** - 3rd or 4th student from a relevant field of study (e.g., business administration, marketing, communications, or related field). - Availability: 4-5 days per week. - Strong communication skills, both written and verbal, with the ability to effectively interact with customers and colleagues. - Excellent interpersonal skills and a customer-centric approach. - Ability to multitask and prioritize tasks in a fast-paced environment. - Detail-oriented with strong organizational skills. - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). - Good at English skills. ## **LOCATION, MOBILITY, INCENTIVE** - Attractive allowances. - Various training on hot-trend technologies, best practices and soft skills. - Free in-house entertainment facilities, coffee, and snack (instant noodles, cookies, milks, soft drinks...). - Have great hands-on experience in decentralized ledger technology. - Growth opportunity by learning and working with professional mentors and amazing buddies. - Location: Anna Building, Quang Trung Software City (District 12), HCMC ## **PERSPECTIVE** Access to a global network of a globally united and mutually responsible “Tribe of Intrapreneurs” that is passionately dedicated to renew the travel industry and while doing so reinvent the ways how businesses stay, work and pay. Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.