Customer Service Intern

Job description

Air Liquide began operations in Malaysia in 1927 and is one of the pioneers of the gas industry in Malaysia. Operating in 11 locations in Malaysia, comprising both sales offices and production facilities, Air Liquide supports our customers through providing innovative solutions at every step of their production, including industrial and specialty gases, energy solutions, application technologies and services. With a strong workforce of 400 employees and business growth through our recent acquisition with nationwide presence, this will provide an exciting experience and journey with the opportunity that is unique yet challenging to gauge the integration and synergy processes that will change the entire competition landscape in Malaysia. The main mission is to support the Customer Service Team in day-to-day operations, ensuring excellent customer service and efficient order fulfillment. The intern will also assist in executing customer experience initiatives, contract management, and continuous improvement projects. How will you CONTRIBUTE and GROW? 1. Customer Experience & Digital Adoption Projects Lead one of the assigned special projects or initiatives to improve our Order to Delivery process to improve customer satisfaction level and Customer Care team service quality. Assist in gathering customer feedback through several feedback channels and campaign. Monitor, analyse and drive the improvement plans in collaboration with other department stakeholders. Support initiatives to increase digital tools adoption for customers (myGAS portal) and internal employees related to Feedback, Telephony system, and ERP platform new functionality. 2. Customer Support & Inquiry Handling Assist in handling customer inquiries via phone, email, and other channels professionally and confidently. Support the processing, acknowledgment, and monitoring of customer orders within the Order to Delivery framework. Help coordinate with logistics and operations teams to ensure stock availability for order fulfillment. 3. Customer Experience & Issue Resolution Assist in logging customer feedback and complaints into the internal complaint system (NR log). Support the investigation and resolution of basic customer issues under the guidance of the Senior Executive. Help gather customer feedback to identify areas for service improvement. Are you a MATCH? Degree in Business Administration or related field. Proficient in Google Workspace (Sheets, Docs, Slides) with a basic command of data handling and document formatting Possessing personal transport is an added advantage **We thank you for your interest in Air Liquide. Interested applicants are encouraged to send in a detailed resume, including reasons for leaving for past employment. Please be informed that only shortlisted candidates would be notified.** About Air Liquide A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902. Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.