Customer Service Intern

Job description

About Signify Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond. At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career. Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. More about the role This is an exciting job internship opportunity for you to light the way as a Customer Service Intern to support our Customer Service IIG team based in Milan with Signify. This internship is designed to provide hands-on experience in service coordination while contributing to improved efficiency, data quality, and cross-functional collaboration across the service organization. Support the Customer Service team in daily operational and coordination activities, ensuring continuity and efficiency. Assist in the management, tracking, and documentation of service requests, contributing to high-quality service delivery. Support service planning activities to improve prioritization and execution. Ensure accurate and timely data maintenance in SAP Service Cloud, contributing to reliable reporting and transparency. Actively collaborate with Contact Center, System Engineers, and Field Service teams, supporting smooth communication and alignment. Contribute to improving response times, data accuracy, and process consistency, with a strong focus on customer impact. More about you While we value and appreciate all applicants, we believe that the following experience and skills will be needed to shine brightly in this job opening: Currently pursuing a Technical diploma or University degree in Engineering (Mechanical, Electronic, Automation, or related fields) would be ideal due to the nature of the role and the team. However, if you are a student in Business Administration or a similar field with an interest in automation and IoT, this would also work. Fluent-Native in Italian is required, as well as fluent in English (spoken & written). Some basics and/or previous experience working with Excel, Word and PPT would be ideal. A proactive and detail-oriented mindset, with a strong interest in Customer Service and operations. Strong organizational skills and a structured approach to tasks. Accuracy, reliability, and attention to detail when handling data and processes. Motivation to grow and develop within a service-oriented role. Available to be based in our office in Milan – Viale Sarca. What you will learn How Customer Service operations are managed in a structured, customer-focused organization. How cross-functional teams collaborate to deliver reliable and responsive service solutions. Hands-on experience with SAP Service Cloud and service coordination processes. How data quality and operational discipline support performance, trust, and customer satisfaction. Everything we’ll do for you You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together. Come join us, and together we can light up the future.