Customer Service internship / stage

Job description

Company Description At JACOBS DOUWE EGBERTS, we are inspired by our belief that “It’s amazing what can happen over a cup of coffee.” Job Description We're looking for a Customer Service / Supply Chain Intern to strengthen our team in Brussels. You will be integrated in the Belux supply chain and become part of the team responsible for the customer service of Out of Home customers for our coffee & tea brands in Belgium. This will give you the insights on how your coffee or tea is ending up at our customers, and finally in your cup. Because everyone deserves the cup of coffee or tea they love! Your main responsibilities: You will actively be integrated in the customer service team, where you are asked to be a supportive member and take a responsibility on projects and day to day operations. A large part of the tasks will be operationally,supporting the team in the day to day operations, for example: Contacting customers to align on orders Ensure On Time In Full (OTIF) deliveries of the orders Support the team in cross-functional initiatives to tackle issues Another part of the tasks consists of using the experience from the operational activities to support & initiate improvement proposals, within the function as well as cross-functional within supply chain You will work closely together with the other internal departments like Sales, Finance & marketing. Next to this you will also be exposed to external cooperation with our 3th party logistics. Sustainability plays an important role in our local supply chain. In your role you will also be integrated in our local supply chain projects. Qualifications You are an enthusiastic student (internship must be part of your educational program) with a matching educational business background and preferably a supply chain passionate. You are a team player with strong communication & analytical skills You work pro actively, take ownership of your own projects and deadlines, and are result driven You are passionate about the coffee & tea business, interested in different perspectives of the business, like e-commerce, sustainability and B2B. You are Dutch and/or French speaking and fluent in English You’re available for at least 5 to 6 months starting from August/ September 2026 Additional Information What’s it like to work at JDE Peet’s? We are united by the power and possibility of tea and coffee. At JDE Peet’s, we thrive on the freedom to explore opportunities and spark new ideas that make a significant impact. Our ambition is simple – JDE Peet's: unleashing the possibilities of coffee and tea. We believe that amazing things can happen over a cup of coffee or tea. A diverse and inclusive culture enables us to serve every coffee and tea lover in the best possible way. Regardless of who you are, where you come from, or how you live your life, you can achieve your ambitions and contribute to our success. When you grow, we grow, and coffee & tea grows. What’s next? Interested? We’d love to hear from you! After we received your application we will do our utmost to give you quick feedback. The recruitment process includes an online assessment, followed by interviews. Our DE&I Statement At JDE Peet’s, we strive to create a better future by authentically serving, reflecting, and embracing everyone. We are committed to fostering a diverse, equitable, and inclusive organization where everyone feels comfortable being their true selves and can unleash their full potential. We do not tolerate discrimination based on race, ethnicity, sex, gender identity, sexual orientation, religion, nationality, age, disability, or any other trait protected by law. Throughout the entire employee lifecycle, we prioritize DE&I in our people processes. This approach helps us drive objectivity and eliminate potential biases, ensuring an inclusive workplace experience. Please do not hesitate to reach out if you require any reasonable adjustments during the recruitment process. Find out more at: https://careers.jacobsdouweegberts.com/ #unleashyourpossibility #acupofamazing #LI-Hybrid JDE Peet’s - now part of Keurig Dr Pepper – is the world’s leading pure-play coffee company, with a presence in more than 100 markets. Guided by our ‘Reignite the Amazing’ strategy, we are focused on brand-led growth across three big bets: Peet’s, L’OR, and our 10 strategically selected local icons led by Jacobs.