Customer Service Lead

Job description

Company Description About Syngenta At Syngenta Vegetables and Flowers, we're cultivating tomorrow's variety through innovative breeding that brings vibrant colors to gardens and nutritious vegetables to tables worldwide. We combine centuries of seed heritage with cutting-edge innovation to develop resilient, high-performing varieties that thrive in diverse climates. Join us in shaping the future of sustainable horticulture, where every seed holds the potential to enhance lives through better nutrition and natural beauty. Job Description At Syngenta, our goal is to cultivate the most collaborative and trustworthy team in agriculture by providing top-quality seeds and innovative crop protection solutions that enhance farmers' success. To achieve this, the North America Vegetable Seeds team is currently seeking a Customer Service Lead in Sacramento, CA. Accountabilities: Tracking team KPIs (Key Performance Indicators) to analyze trends and provide actionable feedback Mentoring, training, and onboarding new employees while monitoring team performance and adherence to policies Handling complex complaints, high-stakes customer issues, and service challenges that require elevated authority Responsible for establishing and maintaining solid relationships with the assigned customer base Supply timely responses regarding product, pricing, and program information Provide customer service by answering phone calls, taking messages, and assisting with transactions Respond to all questions from customers in an efficient manner while always maintaining the highest level of professionalism Tracking of all shipments. This encompasses obtaining and generating all necessary documentation Responsible for notifying customers and the Account Manager of their shipment with all necessary information, encompassing tracking details, timelines, etc. Provide support to the Syngenta Vegetable Seeds Platform; assist in other office duties as needed Provide support to the Syngenta Vegetable Seeds Platform, assist in other office duties as needed. Qualifications 2–5+ years in customer service, with previous experience in a lead, supervisory, or mentorship role Associate Degree in Agriculture, Business, Marketing, or related field, and/or 3+ years’ experience in Horticulture, Agronomy, or Agribusiness Strong data processing and analytical acumen Strong ERP skills Experience working as part of multi-functional teams Excellent time management skills Focus on creating value for our customers Additional Information Authorized to work in the U.S. without sponsorship. Salary for this position ranges between $78,400- $98,000 annually. What We Offer: A culture that celebrates belonging and collaboration, promotes professional development and strives for a work-life balance that supports the team members. Offers flexible work options to support your work and personal needs. Full Benefit Package (Medical, Dental & Vision) that starts your first day. 401k plan with company match, Profit Sharing & Retirement Savings Contribution. Paid Vacation, Paid Holidays, Maternity and Paternity Leave, Education Assistance, Wellness Programs, Corporate Discounts, among other benefits. Syngenta has been ranked as a top employer by Science Journal. Learn more about our team and our mission here: https://www.youtube.com/watch?v=OVCN_51GbNI Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. WL: 4B #LI-Onsite