Customer Service Lead

Customer Service Lead Ready to Lead with Heart? Bring Your Customer Service Experience to a Purpose-Driven Team. At Serenity, we’re building high-impact teams and transforming the way people experience well-being. You Know How to Serve. We’ll Teach You How to Guide. We’re not looking for industry-specific experience—we’re looking for impactful, service-minded leaders who can connect, inspire, and guide others. If you’re driven to help people and skilled at having meaningful conversations, we’ll provide the training and support you need. The Role: Customer Service Lead As a Customer Service Lead, you’ll help individuals take meaningful steps forward on their personal journeys. You’ll provide guidance, ensure they understand their options, and support them throughout the process. You’ll also lead by example, fostering a culture of trust and exceptional service within your team. If you're ready to take your customer service leadership to a mission-driven role, this is your opportunity. What You’ll Do Build strong, supportive relationships with individuals beginning their journey Educate and guide them to take the next steps toward their goals Address concerns with patience and confidence, ensuring progress Model excellent service and communication for your team Be adaptable and step into other roles when needed to support the team What You Need High School Diploma or GED 3+ years of full-time customer service experience (ideally in leadership roles) Leadership experience or a natural ability to guide and motivate others Excellent communication, problem-solving, and emotional intelligence skills Ability to remain calm and effective under pressure Experience in fast-paced, people-focused roles such as hospitality, call centers, coaching, caregiving, or tutoring is a strong plus Why You’ll Love Working Here Fulfillment – Make a real impact by helping others achieve their goals Career Growth – We promote from within and offer plenty of room to advance Competitive Pay Excellent Benefits – 90% coverage for medical, dental, and vision 401(k) – Invest in your future with us Paid Time Off – 10 PTO days (15 after your first year) + 10 paid holidays for rest and renewal Who We Are We use advanced technology to improve well-being and offer hope when traditional approaches haven’t worked. Our people-first philosophy drives meaningful results, and we’re changing lives every day. We are an Equal Opportunity Employer. If you’re qualified, we want you on our team. This position is contingent upon successful completion of a background check and drug screening upon hire.

Customer Service Lead

Ready to Lead with Heart? Bring Your Customer Service Experience to a Purpose-Driven Team.

At Serenity, we’re building high-impact teams and transforming the way people experience well-being.

You Know How to Serve. We’ll Teach You How to Guide.

We’re not looking for industry-specific experience—we’re looking for impactful, service-minded leaders who can connect, inspire, and guide others. If you’re driven to help people and skilled at having meaningful conversations, we’ll provide the training and support you need.

The Role: Customer Service Lead

As a Customer Service Lead, you’ll help individuals take meaningful steps forward on their personal journeys. You’ll provide guidance, ensure they understand their options, and support them throughout the process. You’ll also lead by example, fostering a culture of trust and exceptional service within your team.

If you're ready to take your customer service leadership to a mission-driven role, this is your opportunity.

What You’ll Do

• Build strong, supportive relationships with individuals beginning their journey

• Educate and guide them to take the next steps toward their goals

• Address concerns with patience and confidence, ensuring progress

• Model excellent service and communication for your team

• Be adaptable and step into other roles when needed to support the team

What You Need

• High School Diploma or GED

• 3+ years of full-time customer service experience (ideally in leadership roles)

• Leadership experience or a natural ability to guide and motivate others

• Excellent communication, problem-solving, and emotional intelligence skills

• Ability to remain calm and effective under pressure

• Experience in fast-paced, people-focused roles such as hospitality, call centers, coaching, caregiving, or tutoring is a strong plus

Why You’ll Love Working Here

• Fulfillment – Make a real impact by helping others achieve their goals

• Career Growth – We promote from within and offer plenty of room to advance

• Competitive Pay

• Excellent Benefits – 90% coverage for medical, dental, and vision

• 401(k) – Invest in your future with us

• Paid Time Off – 10 PTO days (15 after your first year) + 10 paid holidays for rest and renewal

Who We Are
We use advanced technology to improve well-being and offer hope when traditional approaches haven’t worked. Our people-first philosophy drives meaningful results, and we’re changing lives every day.

We are an Equal Opportunity Employer. If you’re qualified, we want you on our team. This position is contingent upon successful completion of a background check and drug screening upon hire.

Serenity Mental Health Centers was founded in 2017 in response to the pressing need for more effective treatment for various mental health conditions, including anxiety, depression, and bipolar disorder. What began as a single clinic, has grown into a network of clinics across the United States.Our primary mission is to provide accessible, personalized mental health treatments to every community we serve. We remain committed to staying at the forefront of medical research, offering evidence-based treatments that extend beyond mainstream, one-size-fits-all methods. Our highly experienced psychiatrists specialize in the latest and most effective treatments for mental health conditions. When you choose Serenity, your psychiatrist will take the time to understand your needs, concerns, and feelings, guiding you toward a path to recovery with unwavering support from our team.

Serenity Mental Health Centers was founded in 2017 in response to the pressing need for more effective treatment for various mental health conditions, including anxiety, depression, and bipolar disorder. What began as a single clinic, has grown into a network of clinics across the United States.

Our primary mission is to provide accessible, personalized mental health treatments to every community we serve. We remain committed to staying at the forefront of medical research, offering evidence-based treatments that extend beyond mainstream, one-size-fits-all methods. Our highly experienced psychiatrists specialize in the latest and most effective treatments for mental health conditions. When you choose Serenity, your psychiatrist will take the time to understand your needs, concerns, and feelings, guiding you toward a path to recovery with unwavering support from our team.