Customer Service & Logistics Coordinator

Job description

As part of InnoTech, the AL Maritime activity connects a wide range of global markets to essential molecules across borders and oceans. Air Liquide Maritime is organized along four business units, namely Offshore Energies, Cryogenic Supply, Global Rare Gases and Global Helium, and is also supporting OCEOS, a joint venture to offer CO2 shipping and barging services for CCS projects across Europe. The organisation has grown significantly over the last few years and regroups 10 sites located in 9 countries with more than 200 employees. Air Liquide Maritime Sdn Bhd specializes in cryogenic tank and equipment rental for the offshore and maritime industries as well as in cryogenic transport of molecules, and provides a full range of repair and testing services. The main responsibilities within this role are to manage the customer requests, purchase orders and queries received via email telephone calls and other channels for the Offshore Energies business in APAC The aim is to be as proactive and efficient as possible, solving the customer demands and queries in a timely professional manner whilst delivering the best service possible at all times to reach an optimal customer satisfaction with respect to the AL policies and procedures. How will you CONTRIBUTE and GROW? 1. Customer Management & Logistics Coordination Serve as a primary point of contact for customers, business development managers, and commercial teams for inquiries, order processing, and account setups. Plan and execute transport bookings across road carriers and freight forwarders, monitoring daily shipment statuses to proactively resolve delays. Coordinate shipments for Dangerous Goods (DG) and Non-DG cargoes in compliance with international transport regulations (IMDG) and group safety procedures. Prepare, review, and manage import/export documentation, including Commercial Invoices and Packing Lists (CIPL). Collaborate with commercial and operational teams to drive prompt resolution of customer issues and complaints 2. Order-to-Cash (O2C) & Billing Management Lead the end-to-end Order-to-Cash process to ensure accurate and timely fulfillment of customer orders. Process Sales Orders, generate standard price quotations, issue Delivery Notes, and dispatch Sales Invoices on schedule. Coordinate seamlessly with operations teams to ensure timely order fulfillment, delivery confirmation, and accurate billing within stipulated timeframes. Review and assemble complete Certificate Packages (QA/QC documentation, Certificates of Analysis, Certificates of Origin) alongside shipping and billing documents. Partner with the finance team on credit collection, debtor aging follow-ups, credit/debit note issuance, and invoice/pricing query resolution. Participate in month-end financial closure to ensure timely billing and accurate procurement cost accounting. Utilize ERP systems and Google platforms for order tracking, shipment reporting, freight cost audits, and operational analysis. Initiate purchase requisitions with procurement for business operational requirements, handle the GRN process, and maintain alignment with internal stakeholders. This extends to include close collaboration with procurement on Purchase Orders for gas refills/affiliates while aligning with QHSE and Supply Chain teams. Are you a MATCH? Bachelor's Degree in Supply Chain Management, Business Administration, Maritime/Transportation or equivalent. 1-3 years experience in Customer Service, Logistics Coordination, Order Management, or Freight Forwarding Experience with ERP systems (Microsoft Dynamics AX or Neptune) and Google Workspace is an added advantage. Understanding of Incoterms, customs clearance, CIPL, and transport safety regulations (IMDG/DG) is an added advantage. Strong analytical mindset, detail-oriented, and customer-centric problem-solver. Excellent written and verbal communication skills in English and Bahasa Malaysia Fresh graduates are welcomed to apply **We thank you for your interest in Air Liquide. Interested applicants are encouraged to send in a detailed resume, including reasons for leaving for past employment. Please be informed that only shortlisted candidates would be notified.** About Air Liquide A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902. Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.