Customer Service Manager

Job description

Job Purpose Development and management of the relationship between TechnipFMC Subsea Services and the assigned customer • Management of the Subsea SDS and Subsea Services contracts between TechnipFMC Subsea Services and the assigned customer • Internal focal point for all wellheads supply and Services related activities from the assigned customer. • Financial performance: financial forecasts, budgets for assigned wellheads and delivery services contracts; • Ensuring required resource level for the supply and services; • Demonstrate management style to reflect TechnipFMC’s Commitment to Ethics, Foundational Beliefs and Core Values; • Manage the execution of wellheads supply and services in accordance with the requirements for the assigned supply and services contract • Provide tender deliverables for wellhead supply and services to central tender team Job Description Ensures compliance with the customers’ service contract and wellheads contract requirements; Ensures high level of customer satisfaction, score 4.3 or above (out of 5) on customer satisfaction survey, and maintain excellent relations with customers; Ensurea compliance with TechnipFMC policies and standards as well as local laws, rules and regulations; Establish budgets, goals and objectives in line with those of TechnipFMC Asia and monitor progress on monthly basis; Accountable for P&L results for the assigned wellhead and services contracts Validate adequate manning levels and request equipment and personnel resources in a timely manner; Ensures that lessons learned and best practices are preserved, communicated locally and exchanged with management and with other geographical areas; Ensures alignment between the Subsea Services & Business Development forecast Ensures Service Notifications are maintained in SAP – Monitor and close Ensure compliance with the Business Process Management System (BPMS) Ensures tender deliverables are submitted on time and accurately Coach and mentor assigned personnel for desired performance and results Implements Management of change process to address scope changes for assigned contracts. Ensures that project risks are identified and managed throughout the entire life cycle of the contracts. Develops and implements Project closeout Plan. You are meant for this job if: Minimum bachelor’s degree in engineering, science, petrochemical or relevant subjects Good to have: Project Management knowledge, PMP Minimum 8 years in the Oil and Gas industry related to subsea services and oilfield equipment. Experience in wellhead systems and offshore service operations is highly preferred. Strong communicator, team player, passionate, self-driven, resourceful, good influencer and negotiator Skills Business Communication Customer Service Project Management Negotiation skills Budget Management