Customer Service Manager (d/f/m) / Skrbnik oskrbe kupcev (d/ž/m)

Job description

Job Description Summary The future is ours to shape! Job Description Join us as a Customer Service Manager and become the vital link between our site and customers, ensuring seamless supply plan availability and driving customer satisfaction through project leadership. Your key responsibilities: Provide customers with clear insights into the current supply plan and ensure its execution according to SLAs. Monitor order status and manages changes, especially for routine orders, acting as the main point of contact. Maintain direct communication with customers and stakeholders to ensure smooth coordination. Prepare and update SLAs, aligning planning parameters with tactical planners and customer needs. Lead monthly Demand Review meetings and contribute to Supply and Business Review processes. Manage short-term demand control and support the creation of the Master Production Schedule. Lead and coordinate discontinuation projects for finished dosage forms and obsolete SKUs. Ensure compliance with GMP, regulatory, and HSE standards, while supporting continuous improvement and personal development. What you will bring to the role: University degree (BSc) in economics, business administration or other related discipline Minimum 3 years of relevant working experience Excellent oral and written English communication skills Knowledge of Microsoft Office package What we offer: Job location: Ljubljana Contract type: temporary contract with the possibility of extension Expected weekly working hours: 40 Pay range (annual gross): €38,640 – €57,960 gross* Sandoz compensation is determined by job level, qualifications, niche skills, experience and location within company salary ranges. Fully proficient and highly effective employees can expect a starting salary around market median, with those new to the level or with less functional depth at the lower end of the range, and those with sustained superior or niche skills towards the higher end of the range. Internal equity and external market data inform our range placement. Annual salary reviews consider performance outcomes, market alignment and business needs.* Our compensation package additionally includes: Annual bonus (STI): percentage of annual salary Vacation allowance: in 2026 it was €2,450 net Christmas bonus: in 2025 it was €2,100 gross OurShare: eligible employees will receive Sandoz shares once per year Voluntary Additional Pension Scheme: The company fully covers the contribution for your supplementary pension plan, amounting to 5.844% of your gross salary (the maximum annual amount is 3,224.18 EUR) Allowance for shift work (15%); rotational shifts (20%), night shift work (70%), Sunday/public holiday work (50%), overtime work (30%) – if applicable for position Daily remote‑work allowance – if applicable for position Collective life and accident insurance (24/7 coverage) Remote and flexible working time – if applicable for position Ready for your next career move? You are kindly invited to submit your application in English, including a CV, by September 21st 2026 . Why Sandoz? Sandoz is the global leader in Biosimilar and Generic medicines, a segment of the healthcare industry that delivers 80% of the world’s medicines at 30% of the cost, touching the lives of more than 1 billion people across 100+ countries! While we are proud of our achievements, we have the ambition to do more so that everyone can benefit from the basic human right of good health. With investments in new development capabilities, production sites, new acquisitions and partnerships, we have the opportunity to shape a sustainable future for Sandoz and to help even more people gain access to low-cost, high-quality medicines. Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues who, in return for applying their skills, experience an agile and collegiate environment where diversity of thought is welcomed and where personal growth is supported! Join us in helping to make healthcare fairer and faster. The future is ours to shape. Commitment to Diversity & Inclusion: We are committed to building an outstanding, inclusive work environment and to forming diverse teams that are representative of the patients and communities we serve. _______________________________ Pridružite se nam kot Skrbnik oskrbe kupcev in postanite ključna povezava med našo lokacijo in strankami, zagotavljajte nemoteno razpoložljivost dobavnega načrta ter povečujte zadovoljstvo strank z vodenjem projektov. Vaše ključne odgovornosti: Strankam zagotovite jasen vpogled v trenutni dobavni načrt in poskrbite za njegovo izvedbo v skladu z dogovorjenimi SLA-ji. Spremljajte status naročil in upravljajte spremembe, zlasti pri rutinskih naročilih, ter delujte kot glavna kontaktna oseba. Ohranjajte neposredno komunikacijo s strankami in deležniki za nemoteno usklajevanje. Pripravljajte in posodabljajte SLA-je ter usklajujte parametre načrtovanja s taktičnimi planerji in potrebami strank. Vodite mesečne sestanke za pregled povpraševanja ter prispevajte k procesom pregleda dobave in poslovanja. Upravljajte kratkoročni nadzor povpraševanja ter podpirajte pripravo glavnega proizvodnega načrta. Vodite in koordinirajte projekte ukinitve končnih oblik zdravil in zastarelih SKU-jev. Zagotavljajte skladnost z GMP, regulativnimi in HSE standardi ter podpirajte stalne izboljšave in osebni razvoj. Vaš doprinos k delovnem mestu: Univerzitetna izobrazba iz ekonomije, poslovne administracije ali druge sorodne smeri Najmanj 3 leta ustreznih delovnih izkušenj Odlične ustne in pisne komunikacijske veščine v angleškem jeziku Poznavanje paketa Microsoft Office Kaj nudimo: Lokacija dela: Ljubljana Vrsta pogodbe: pogodba za določen čas z možnostjo podaljšanja Predvideni tedenski delovni čas: 40 Plačni razpon (letna bruto plača): 38.640 – 57.960 EUR bruto* V Sandozu se višina nadomestila določi glede na raven delovnega mesta, kvalifikacije, specializirana znanja, delovne izkušnje in lokacijo v okviru plačnih razponov družbe. Popolnoma usposobljeni in visoko učinkoviti zaposleni lahko pričakujejo začetno plačo, ki se giblje okoli tržne mediane, pri čemer se tisti, ki so na tej ravni novi ali imajo manj poglobljeno strokovno znanje, uvrščajo v spodnji del razpona, tisti z dolgoročnimi vrhunskimi ali specializiranimi znanji pa v zgornji del razpona. Pri določanju položaja v razponu upoštevamo notranjo uravnoteženost plač in zunanje tržne podatke. Pri letnih pregledih plač se upoštevajo delovna uspešnost, usklajenost s trgom in poslovne potrebe.* Kaj še vključuje naš kompenzacijski paket: Letni bonus (STI): odstotek letne plače. Regres za letni dopust: leta 2026 je znašal 2.450,00 EUR (neto). Božičnica: leta 2025 je znašala 2.100 EUR (bruto). OurShare: Vsako leto bo zaposleni v družbi Lek d.d. upravičen do prejema delnic družbe Sandoz AG. Prostovoljno dodatno pokojninsko zavarovanje: družba Lek d.d. v celoti krije mesečni prispevek za dodatno pokojninsko zavarovanje v višini 5,844 % vaše mesečne bruto plače (zgornja zneskovna omejitev je 3.224,18 EUR letno). Dodatek za izmensko delo (15 %); turnusno delo (20 %), nočno delo (70 %), delo ob nedeljah in praznikih (50 %), nadurno delo (30 %) – če to velja za zadevno delovno mesto. Kolektivno življenjsko in nezgodno zavarovanje (kritje velja 24/7). Hibridno delovno okolje, ki omogoča fleksibilnost in možnost dela na daljavo. – če to velja za zadevno delovno mesto. Ste pripravljeni na naslednji korak v karieri? Prijavo z življenjepisom v angleškem jeziku lahko oddate najpozneje do 21 . septembra 202 6 . Zakaj Sandoz? Sandoz je vodilni svetovni proizvajalec generičnih in podobnih bioloških zdravil – segmenta zdravstvene industrije, ki zagotavlja 80 % vseh zdravil na svetu po 30-odstotni ceni ter s tem vpliva na življenja več kot milijarde ljudi v več kot 100 državah. Čeprav smo ponosni na svoje dosežke, si prizadevamo narediti še več, da bi vsakdo imel dostop do temeljne človekove pravice – pravice do dobrega zdravja. Z naložbami v nove razvojne zmogljivosti, proizvodne lokacije, nove pridobitve in partnerstva imamo priložnost oblikovati prihodnost Sandoza ter še večjemu številu ljudi omogočiti trajnostni dostop do cenovno ugodnih in visokokakovostnih zdravil. Naš zagon temelji na odprti kulturi sodelovanja, katere srce so naši talentirani in ambiciozni sodelavci in sodelavke. V okolju, kjer so raznoliki načini razmišljanja dobrodošli in kjer se podpira osebna rast, imajo v zameno za uporabo svojih znanj možnost v celoti izkusiti delo v agilnem in povezovalnem okolju ter razvijati svojo uspešno kariero. Pridružite se nam in nam pomagajte povečati pravičnost in hitrost zdravstvenega varstva. Prihodnost je v naših rokah. Skills Desired Business Networking, Business Scenario Planning , Change Control, Continual Improvement Process, Efficiency, Flexibility, General Hse Knowledge, Including Gdp, Inventory Management, Knowledge Of Gmp, Operations, Order Fulfillment, Order Management, Procurement, Product Distribution, Risk Management, Supply Chain, Supply-Chain Management, Supply Chain Planning, Supply Planning