Customer Service Manager- Distributors & Key Accounts

Job description

**Building a great career never tasted so good!** We are currently seeking a qualified individual for the **Customer Service Manager** position, joining our **Distributors and Key Accounts** team in Nottingham, PA! - **SCHEDULE:** Monday-Friday **40+ hours a week** - **BENEFITS**: This position is **full-time** benefit eligible, elective benefits include: - Medical, dental, hearing and vision insurance. - Opportunity to contribute to a 401k, with a company match. - Paid vacation, holiday and sick time. - Paid Employee referral program. **Job Summary:** This role encompasses responsibilities that can be administrative and logistical in nature, coordination of Distributor shipping through confirmation and receipt of shipment, coaching customers and helping to address potential customer issues in an urgent fashion. This individual will work cross-functionally and provide insights into Distributor Sales and our customers. Additionally, this position is responsible for determining the best methods to respond to basic to moderately complex customer service issues to ensure customer satisfaction and adherence to established policies. This role also provides analysis, definition, and recommendations to support Key Account efficiencies, and business development. Provides support for projects, productivity assessment, process improvement, transition management and corporation training. **Benefit (Details):** Herr’s is proud to offer a variety of quality benefits and wellness programs where we have been recognized as a 5-time Well Workplace Award winner in the area! Elective benefits include medical, dental, vision and hearing insurance, long term disability, life insurance, accident, hospital and critical illness indemnity plans, and legal plans. The company also provides opportunities to contribute to a 401k with a company match, vacation, sick and holiday pay; EAP services, and tuition reimbursement. Benefits start the first of the month following 30 days of service (unless otherwise noted in plan description).