Customer Service - National Customer Care

Job description

We are seeking an experienced and highly organised Customer Care Officer to join our National Customer Engagement Team, based in Moorabbin. This is not a typical customer service position. You will support a portfolio of key national accounts and play an important coordination role between customers, suppliers, National Key Account Managers and Rexel branches across Australia. To succeed, you will bring relevant experience from the electrical wholesale, trade supply or a similar distribution environment, along with confidence communicating with suppliers and internal stakeholders to resolve issues and keep orders moving. About the role As a key contact for national customers, you will provide responsive, solutions-focused support across orders, quotes, deliveries, product enquiries and account requirements. You will need to be comfortable managing multiple priorities in a fast-paced environment, communicating clearly with a broad internal network and working closely with suppliers to secure the right information, products and outcomes for customers. Key responsibilities Provide exceptional day-to-day support to a portfolio of national customer accounts Coordinate customer orders, quotations, deliveries, product enquiries and account requirements accurately and efficiently Liaise regularly with Rexel branches, National Key Account Managers, suppliers and other internal teams Build strong working relationships with suppliers to obtain pricing, product availability, lead times and technical or order-related information Follow up outstanding orders, backorders, delivery issues and customer queries through to resolution Support warm sales conversations, identify opportunities within existing accounts and help drive customer growth Maintain accurate customer, order and account records within internal systems Prepare reporting and customer information using Excel, PowerPoint and other business tools Use initiative to resolve issues, improve processes and deliver a positive customer experience About you You are a confident communicator who understands the pace and expectations of electrical wholesale or trade distribution. You can build rapport with a wide range of people, from branch teams and suppliers to account managers and national customers, and you know the importance of following through. You will ideally bring: Previous experience in electrical wholesale, trade supplies, distribution or a comparable industry Demonstrated experience dealing directly with suppliers, including product, pricing, availability and delivery enquiries Experience in customer care, internal sales, account support, sales coordination or customer service Excellent communication and relationship-building skills, both written and verbal The ability to work effectively with stakeholders across a large branch and business network Strong attention to detail, organisation and the ability to manage competing priorities A proactive, solutions-focused approach to resolving customer and operational issues Confidence using Microsoft Office, particularly Excel, Outlook and PowerPoint Experience using the PRONTO ERP system will be highly regarded A collaborative approach and genuine commitment to outstanding customer outcomes At Rexel, you will join a business that invests in its people and supports career development. We offer: A supportive, collaborative and inclusive team environment Genuine learning, development and internal career opportunities Access to the SkillUp learning platform and mentoring programs Flexible work arrangements, including potential work-from-home options where appropriate Recognition and reward programs, including the KUDO$ rewards and discounts platform Paid parental leave Wellbeing support and birthday leave Opportunities to contribute to community and sustainability initiatives A global business with broad career pathways and potential mobility opportunities Rexel Australia is committed to creating a diverse and inclusive workplace. We welcome applications from people of all backgrounds. If you have electrical wholesale or trade distribution experience, enjoy working with suppliers and customers, and are looking for a role where communication and coordination skills make a real impact, we would love to hear from you. #powerupyourcareer Join a leading global electrical wholesaler Support key national customers, suppliers and Rexel’s branch network Build your career in a collaborative, customer-focused team Flexible work arrangements may be available for the right candidate Rexel Australia is a leading electrical wholesaler, helping customers access the products, expertise and service they need to power homes, businesses and communities. As part of the global Rexel Group, with more than 1,900 branches across 17 countries, we are committed to delivering customer value, operational excellence and a cleaner energy future.