Responsible for local and overseas customers/clients, where the work languages used are English, Malay and Chinese. Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email and live chat. Assist customers/clients with trading account registration, onboarding and verification processes. Provide consultation services on trading platform, tools and features, addressing any technical or operational issues that may be encountered. Resolve customer/clients’ concerns and questions promptly and professionally, escalating complex cases as necessary. Responsible for proper recording, filing and organizing of customer feedback and suggestions. Contribute to the development of customer service processes, knowledge bases, and training materials. Perform with other ad-hoc duties as per assigned from time to time. Requirements Degree or above in the relevant qualifications. Diploma in Business, Economics and Financial- related courses are welcome to apply. Proven working experience in the related field is preferred, especially in the call center, online trading and/or stockbroking industry. Fresh graduates are welcome to apply. Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products are advantageous. Computer literacy is preferred. Language proficiency in English, Malay is a must, while Chinese/Mandarin is advantageous. Bumiputera candidates are encouraged to apply. Professionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief. Excellent team player and high working efficiency. Able to work under pressure and to manage multiple customer/client inquiries simultaneously and in a timely manner. Able to work according to the assigned shifts which include evening shifts, night shifts and weekend shifts. Shift allowance shall be provided for evening and night shifts respectively. BenefitsWe offer a comprehensive and holistic work experience and package as follows: Basic Salary + Shift AllowancesMonthyl KPI incentiveConvenient Access to Public Transport Yearly dental, optical & health check allowancesFINRA SIE Exam Sponsorship Career Development Opportunities in the Financial Services Industry Company Team Building & Bonding Activities Free-Flow Pantry Snacks & Drinks Dynamic, Multinational Working Environment Please note that only short-listed candidates will be contacted. Thank you.
- Responsible for local and overseas customers/clients, where the work languages used are English, Malay and Chinese.
- Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email and live chat.
- Assist customers/clients with trading account registration, onboarding and verification processes.
- Provide consultation services on trading platform, tools and features, addressing any technical or operational issues that may be encountered.
- Resolve customer/clients’ concerns and questions promptly and professionally, escalating complex cases as necessary.
- Responsible for proper recording, filing and organizing of customer feedback and suggestions.
- Contribute to the development of customer service processes, knowledge bases, and training materials.
- Perform with other ad-hoc duties as per assigned from time to time.
Requirements
- Degree or above in the relevant qualifications. Diploma in Business, Economics and Financial- related courses are welcome to apply.
- Proven working experience in the related field is preferred, especially in the call center, online trading and/or stockbroking industry. Fresh graduates are welcome to apply.
- Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products are advantageous.
- Computer literacy is preferred.
- Language proficiency in English, Malay is a must, while Chinese/Mandarin is advantageous.
- Bumiputera candidates are encouraged to apply.
- Professionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief.
- Excellent team player and high working efficiency. Able to work under pressure and to manage multiple customer/client inquiries simultaneously and in a timely manner.
- Able to work according to the assigned shifts which include evening shifts, night shifts and weekend shifts. Shift allowance shall be provided for evening and night shifts respectively.
Benefits
We offer a comprehensive and holistic work experience and package as follows:
- Basic Salary + Shift Allowances
- Monthyl KPI incentive
- Convenient Access to Public Transport
- Yearly dental, optical & health check allowances
- FINRA SIE Exam Sponsorship
- Career Development Opportunities in the Financial Services Industry
- Company Team Building & Bonding Activities
- Free-Flow Pantry Snacks & Drinks
- Dynamic, Multinational Working Environment
Please note that only short-listed candidates will be contacted. Thank you.
Moomoo is an investment and trading platform that empowers global investors with pro-grade, easy-to-use tools, data, and insights.We believe investing is a transformative and long-term journey. That's why moomoo empowers investors with the tools and data they need to help unlock their financial potential today and in the future. Whether you're a beginner or a pro, moomoo is here to power your investment journey. With access to a wide range of both user-friendly and advanced features, including real-time market data, technical analysis tools, and in-depth order book data moomoo users can potentially enhance their trading strategies to pursue their goals.Our mission is built on three core values: transparency, innovation, and community. By using these values to guide us, we deliver a comprehensive investment experience for individuals across all trading levels.
Moomoo is an investment and trading platform that empowers global investors with pro-grade, easy-to-use tools, data, and insights.
We believe investing is a transformative and long-term journey. That's why moomoo empowers investors with the tools and data they need to help unlock their financial potential today and in the future. Whether you're a beginner or a pro, moomoo is here to power your investment journey. With access to a wide range of both user-friendly and advanced features, including real-time market data, technical analysis tools, and in-depth order book data moomoo users can potentially enhance their trading strategies to pursue their goals.
Our mission is built on three core values: transparency, innovation, and community. By using these values to guide us, we deliver a comprehensive investment experience for individuals across all trading levels.
