Customer Service Officer

Job description

A little about us Capricorn is one of Australia and New Zealand’s largest and most dynamic Member-owned organisations. Since 1974, we’ve provided our Members with financial and business solutions to make running a business easier. Our flagship Trade Account offers instant credit with over 1600 Preferred Suppliers, simplified monthly expenses, and a generous rewards program. We have a strong foundation in the automotive and machinery aftermarkets. Our vibrant community includes over 31,000 Members across Australia and New Zealand, from national franchises to your local family workshop. Last year, Capricorn facilitated nearly $4bn in sales with our Preferred Suppliers. At Capricorn, we're about more than just products and services. We work hard to ensure that our Members, Suppliers and People feel like they're part of something bigger - a Community which is connected and supported to make a difference, while having some fun along the way! A great place to work When you join Capricorn, you become a part of something bigger than a typical company, because as a co-operative we exist to improve the lives of our Members by supporting them in building stronger businesses – not the other way around. We are purpose-led and are committed to empowering our community to thrive. Our community includes our employees, and we know what is important to them, because we asked! And here are our commitments to you: • Provide a diverse and inclusive workplace – because we know how important it is for everyone to be treated fairly and with respect. • Give you flexibility – it’s important to recognise we are all unique and need to create work life balance. • Offer paid parental leave – that supports both parents’ leave and their transition back to work. • Create a fun environment – our social calendar is full up with a range of different virtual and face-to-face events to keep us connected. • Work perks – that our employees actually use, such as a fantastic reward and recognition program, wellness program, additional leave purchase and so much more! Risk Services Officer We are looking for driven, customer services professionals to join our Risk Services team. The Risk Services Officer is a phone-based role responsible for delivering high quality, front-line service through in-depth knowledge of our risk products and services. The position contributes to Capricorn Risk's business growth objectives by providing accurate domestic quotes, processing changes to existing member protections, and offering administrative support to both members and internal stakeholders. What you’ll do Provide personal protection quotes for members. Work within our Risk Services Call Centre Generate certificate of currency for members. Process adjustments to member protections and endorsements. Process memberships. Manage a high-volume inbox with competing priorities to ensure customer expectations are met. Proactively identify opportunities to collaborate with the Risk Sales team to resolve issues. What you’ll bring Strong knowledge of Microsoft Office Suite. Experience in a Call Centre. Excellent communication and interpersonal skills, including active listening. Proven problem-solving abilities and a proactive approach. Excellent time management and the ability to prioritise effectively. Ability to handle escalated customer inquiries effectively. Strong attention to detail and commitment to accuracy. Ability to work collaboratively within a team. Experience Previous experience in a customer service related role. Must have experience in a highly dynamic call centre. A little on life at Capricorn Our community at Capricorn always comes first, and a big part of that community is our team. We genuinely believe that investment in our people is the key to everything that we do. Joining our community is about more than just a job, so here’s what’s in it for you: • Work flexibility – We support flexible ways of working wherever possible. In the Contact Centre, this includes rostered shift hours and a hybrid model of three days from home and two days in the office, with flexibility subject to business needs. • Development Opportunities – your success is ours too. We provide opportunities training and development that give you the tools you need to grow. • Paid parental leave – during life’s most important times, we support both parents’ leave and their transition back to work. • Get social – our social calendar is full up with a range of different virtual and face-to-face events to keep us connected. • A place you want to be – from the sweeping city views, coffee on tap and the general buzz of our team, Capricorn is a place you want to be. • A cherry on top – we’ve got a heap of benefits that our team actually use, including a fantastic reward and recognition program, wellness program, additional leave purchase and so much more! Sound like you’d be a good fit? If you are ready to become part of a growing community and make a real impact, get in touch today. For further information, support with your application and detail on Capricorn, please visit our website at