Customer Service Officer - Fixed Term Contract (Till Dec 2027)

Job description

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background. At BASF, careers develop from opportunities . Objectives of the Position To manage the supply chain processes associated with “Order to Cash” (O2C) cycle to achieve customer satisfaction, and to comply with BASF Group rules & regulations, and the accounting standards. To perform the Customer Service activities to ensure deliveries and invoicing to customers M ain Areas of Responsibilities and Key Activities Perform Sales and Delivery Order Management tasks. Contribute to development of customer relationships through proactive customer communication related to order management e.g. product availability, order status and delivery tracking Support Credit Management, Billing and Accounts Receivable Follow-up Manage Master Data maintenance process to ensure effective order management Handle customer complaints via Non-conformance Management (NCM) system Actively communicate status, investigation results, corrective actions to customer and ensure on time closure for non-product quality related complaints. Capture customer expectations / requirement and feedback to BU / Functions Provide order status report and monitor customers’ order placement against sales forecast Capture market intelligence from daily interaction with customers and share with the business as appropriate Job Skills: Good communication skills Well versed with SAP Order To Cash (OTC) processes Good understanding of the products/services of relevant business segments Good knowledge of the business processes Service excellence competencies Ability to collaborate within and outside the team for servicing the customers Job Requirements Graduate in any stream, MBA / PGDM preferred Certification on Supply Chain like APICS etc. will be an added advantage More than 5 years’ experience in customer service / supply chain / sales / controlling SAP, MS Office advance level.