Customer Service officer (German speaking)

Job description

Are you interested in further growing with us as an “Customer Service Officer”? Then you might just be the person we are looking for. Who are you? As a Customer Service Officer, you will be the first point of contact for our customers, providing professional support and ensuring an excellent customer experience. You will take ownership of the full customer journey, from order entry to delivery and beyond, handling questions, complaints, returns, and other customer inquiries in a timely and effective manner. As part of the OPPLE Europe Customer Support Team, you will work closely with Sales and our 3PL partners across Europe to ensure smooth order fulfilment, efficient order management, and high levels of customer satisfaction. You will be responsible for identifying and implementing appropriate solutions, following up on customer issues, and keeping customers informed throughout the process. Your day-to-day: Be the go-to person for our customers, and salespeople Process and manage orders in SAP (from entry to invoicing) Keep master data, customer, pricing, and product, accurate Coordinate with logistics, warehouse and transport, partners to track and deliver orders on time Keep customers and sales teams in the loop Face challenges and fix all kinds of issues to make our customer happy How you will make an impact: Build strong, trust-based customer relationships Work closely with Sales, Finance, and Logistics to solve problems fast Spot inefficiencies and help improve processes Take ownership and drive things to completion Who are we? We are a Global lighting brand active in over 70 countries. By becoming part of our energetic team, you can help us reaching our goals in an environment that is more than just a company. Are you unstOPPLEble like us? Then you are the person we are looking for! What else? You are offered a fulltime job in a passionate, fast growing company. This position is based at our European headquarter office in Eindhoven, The Netherlands. You will start in a team where we help each other out and are passionate to strive for the same goal. We dare. We care. We have fun. We are OPPLE. What We’re Looking For At least 2 years in customer service, order management, or similar Comfortable working with ERP systems (SAP is a big plus) Strong communication skills (English and German required; more languages are a bonus) Organized, detail-focused, and good at juggling priorities Problem-solver mindset, analytical with a bias for action Fluent in English; fluent German is required. You are Proactive and hands-on Customer-first in everything you do Calm under pressure A team player who gets things done Always looking for smarter ways to work Application Process To apply, please submit the following: English CV/resume English Cover letter Applications are reviewed regularly. Promising candidates will be invited to discuss potential opportunities. ** Unsolicited services or offers from recruitment agencies or intermediaries will not be responded to!