Customer Service Officer II Intern/Co-op (Winter 2027)

Job description

Role Type: Internship/Co-op Work Term: Winter/Term 2 Work Location: Toronto, Ontario, Canada Hours: 37.5 Pay Details: $45,700 - $74,400 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: DEPARTMENT OVERVIEW Co-op and Internship opportunities allow you to gain valuable work experience across a number of the businesses at TD. You will work with experienced colleagues, receive world class training, and be part of a community of students across TD, where you will have an impact, grow as individual and experience our culture of care. Our Co-op/Intern Programming is offered with select Co-op and Internship roles and is designed to help you better understand the TD business, build on critical career capabilities, and broaden your professional network. This program is designed to complement your on-the job experience and features: Leadership talks with key Leaders from across the organization Lunch and Learns on topics such as Innovation Diversity and Inclusion and Personal Branding and so much more JOB DESCRIPTION TD Auto Finance is seeking a highly motivated Intern/Co-op to support multiple teams across the organization. This role offers a unique opportunity to gain hands‑on experience by rotating across Sales, Marketing, Communications & Operations , providing broad exposure to how an end‑to‑end auto finance business operates & our unique culture at TD Auto Finance. The successful candidate will work closely with cross‑functional partners, support day‑to‑day initiatives, and contribute to projects that impact dealer relationships, customer experience, and operational efficiency. This internship is ideal for a student who is eager to learn, comfortable working in a fast‑paced environment, and interested in building a career in financial services, sales operations, or marketing. Key Accountabilities Sales Support Assist Sales team with reporting, data analysis, and preparation of dealer‑facing materials Support dealer communications, presentations, and internal tracking tools Participate in sales initiatives and special projects as assigned Marketing Support marketing campaigns, promotions, and internal communications Assist with content creation, campaign tracking, and performance reporting Collaborate with cross‑functional teams to ensure alignment of messaging Income Verification Support Income Verification team with documentation review and process tracking Assist with data entry, quality checks, and reporting Gain exposure to credit and risk‑related processes within auto finance Communications Assist with internal and external communications initiatives Support drafting, editing, and organizing communications content Help maintain shared resources, templates, and communication logs General Responsibilities Participate in team meetings, training sessions, and project updates Maintain accurate documentation and follow established processes Adhere to TD policies, procedures, and confidentiality standards JOB REQUIREMENTS We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter. Currently enrolled in a post‑secondary program (Automotive Business School of Canada) Must be enrolled in a post‑secondary program with the intent of going back to school at the start of your work term (requirement of all co-op/intern positions) Prior internship, co‑op, or part‑time work experience is an asset but not required Strong organizational and time‑management skills Excellent written and verbal communication abilities Proficient in Microsoft Office (Excel, PowerPoint, Word); experience with data analysis tools is an asset Detail‑oriented with strong follow‑through Ability to work independently and collaboratively in a team environment Comfortable managing multiple tasks across different functional areas ADDITIONAL INFORMATION This position is a 4-month work term and will commence January 4th – April 23rd 2027 Applications must include a transcript, cover letter (one letter-sized page or less) and a resume (maximum of 2 pages). We welcome all applications; however, we will only contact qualified candidates chosen for an interview. Thank you for your interest. TD requires employees to reside in the country where the role is located, irrespective of remote working arrangements TD is committed to providing you with the best candidate experience and internship in these unique circumstances. As such, work location and start dates are subject to change. We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals. Training and Onboarding We’ll provide in-person training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. HOURS Monday-Friday, standard business hours INCLUSIVENESS At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs. Who We Are TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you! Language Requirement (Quebec only): Sans Objet