Customer Service Officer Part time Ourimbah Veterinary Hospital RR-10571

Job description

Are you an organised, confident, and personable individual who thrives in a fast-paced environment? We are seeking a Part-Time Customer Experience Officer to join our friendly and dedicated team, with the opportunity for the role to grow into a full-time position for the right candidate. As the first point of contact for our clients, you will play a vital role in creating a positive experience while helping keep our busy clinic running smoothly. About the Role This is a varied and rewarding role that requires someone who can confidently juggle multiple tasks, communicate effectively with clients, and remain calm under pressure. Your responsibilities will include: Welcoming clients and their pets with warmth and professionalism Managing a busy reception desk and phone system Scheduling appointments and coordinating daily clinic workflow Processing payments and discussing treatment estimates and costs with clients Making follow-up calls regarding treatment estimates, wellness memberships, appointments, and outstanding items Handling client enquiries with empathy and confidence Maintaining accurate records and supporting administrative tasks including managing emails and assisting with social media Working collaboratively with our veterinary and nursing teams About You The ideal candidate will: Be comfortable working in a fast-paced environment where priorities can change quickly Have excellent organisational and multitasking skills Be confident discussing financial matters, payment options, and treatment estimates with clients Be comfortable making proactive follow-up phone calls Have strong communication and customer service skills Demonstrate initiative, attention to detail, and a positive attitude Be a team player who enjoys helping both people and animals Previous veterinary industry experience is desirable but not essential What We Offer Supportive and welcoming team culture A varied and engaging role where no two days are the same Ongoing training and development opportunities Staff discounts and employee benefits Opportunity for the position to progress from part-time to full-time for the right candidate How to Apply If you're someone who enjoys connecting with people, thrives in a busy environment, and is looking for an opportunity to grow within a veterinary practice, we'd love to hear from you.