Customer Service Operations Analyst - Centralia, MO

Job description

Job Overview Join our team in Centralia as a Customer Service Operations Analyst. In this role you will elevate the customer experience at Hubbell and be the subject matter expert for SAP, EDI (Electronic Data Interchange), and Power BI. In addition this role will act as a solutions expert and deliver insights to improve Hubbell’s customer experience. A Day In The Life Use Power BI, SAP Onbase and other applications to create and organize data ensuring data quality and accuracy. Support a variety of analytical solutions by conducting complex data analysis and detailed reporting. Assist with the research, development, and implementation of new business solutions. Analyze EDI – Electronic Data Interchange and any client reported support issues, determine root cause, and apply corrective action. What will help you thrive in this role? BA/BS in IT related fields preferred or 3 -5 years’ work experience Minimum of two (2) years in a similar Data Analyst/Business Analyst function. Advanced Excel and SAP experience Experience developing dashboards with Power BI, Power Automate and other Office 365 software Knowledge of SQL, DAX, and Power Query M. Familiarity with EDI - Electronic Data Interchange; including experience with VANs, ANSI X12, and SAP iDocs and other industry related fulfillment software. Experience with project management and processing documentation. Ability to travel for business related activities as needed Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class. Hubbell Incorporated Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently. The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses. We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe. Hubbell Utility Solutions Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications. HUS provides the critical components that allow the grid to reliably transmit and distribute energy, as well as the communications and controls technologies to make the grid smarter and more flexible. Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class. The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.