Customer Service Operations Specialist

Job description

Reporting to the Branch Manager, responds to customer inquiries and ensures customers’ needs are met regarding product selection, placement of orders, requests for prices & quotations, complaints, returns, shortages, adjustments, expediting and requests for literature. This position also handles all walk-in customers and their needs. This position will also provide support preparing customer orders in the warehouse. Responsibilities and Duties: · Services incoming calls by taking and processing local orders, responding to technical questions, entering sales notes, and tracking shipments. · Promotes and maintains good customer relationships by servicing phone calls, delivering on customer needs and assisting all walk-in customers at the branch. · Works the “open orders” report and “back order” report daily to make sure customers are getting their orders in a timely manner. · Responsible for the RMA processing at the branch. · Assist the warehouse as needed with pulling/receiving orders and/or unloading/loading trucks. · Orders supplies and keeps the branch stocked with office supplies. Stock received supplies and manage inventory. · Conducts specialty projects and performs other related duties as assigned by management, or to fulfill the “Primary Function” of the job. · Completion of High School degree with 2-3 years of sales & customer service experience · Must have solid computer skills including strong MS Excel background · Forklift experience is a must · Must possess ability to work independently but function as a strong member of a team · Knowledge of company products, the industry, competitors, and basic business concepts · Must have excellent problem-solving skills, be detail oriented and organized · Must be able to multi-task and work on many different projects at one time.