Customer Service Operator

Job description

Responsible for the overall customer (nationally), including the development of growth opportunities to achieve sales & profit, whilst managing contractual terms, and retaining customers. Position: National Key Account Manager – New Business Acquisition What You’ll Do: New Corporate Customer Acquisition: Lead efforts to win new business (B2B Clients) , identify growth opportunities, and bring in new accounts that align with our vision and goals. Negotiation & Deal-Making: Take charge of contract negotiations with key clients, ensuring favorable terms for both the client and Lyreco while establishing strong, long-lasting partnerships. Strategic Account Planning: Develop and execute strategic account plans that not only drive revenue growth but also deepen relationships with key clients, anticipating and meeting their evolving needs. Client Development: Build and nurture relationships with clients, identifying new opportunities to upsell and cross-sell, ensuring that we consistently exceed their expectations. Collaboration: Work closely with internal teams (product development, marketing, etc.) to design and deliver tailored solutions that meet clients’ needs and support business goals. Stay Organized: Keep everything up-to-date in Salesforce for clear tracking and reporting. What You Need to Succeed: Education: A Bachelor’s degree in Business Administration, Marketing, or a related field. Experience: Proven success as a Key Account Manager, with a strong focus on winning new business and executing strategic account plans in a B2B setting. Sales Expertise: A demonstrated track record of meeting or exceeding sales targets and consistently bringing in new clients. Negotiation Skills: Expert-level contract negotiation skills, with experience securing favorable terms and building long-term, profitable relationships. Strategic Thinking: Strong ability to develop and execute strategic account plans, with a keen understanding of market dynamics, client needs, and industry trends. Communication: Excellent verbal and written communication skills, with the ability to influence and build rapport with key stakeholders. CRM Knowledge: Proficient in using CRM tools (Salesforce or similar) to manage accounts, track sales activities, and monitor progress. Adaptability: Ability to thrive in a fast-paced, constantly changing business environment while maintaining focus on key priorities. Transportation: Must have a personal car and a valid driving license for client visits. What We Offer : Competitive Compensation : We provide base salary, car allowance, fleet card, and monthly commission to reward your hard work. Generous Leave : Take care of yourself with 10–15 days of annual leave. Comprehensive Insurance : We’ve got you covered with premium life, health, accident, and dental insurance. Financial Security : Benefit from our Provident Fund plan to support your long-term savings. Growth Opportunities : Access a range of professional training courses to continue developing your skills. Annual Health Check-Up : Prioritize your well-being with a yearly health check-up. Well-Being Activities : We care about your mental and physical health, offering a variety of activities to support a balanced lifestyle.