Customer Service & Order Administration Coordinator

Job description

Be the friendly voice that customers rely on. About the role An established Australian business is adding a dedicated customer service team member in the Philippines. You'll work alongside the current customer service lead, answering customer calls, keeping orders accurate and following up on accounts. It's a customer-facing role: not a pure call-centre seat and not back-office data entry, but a mix that keeps your day varied. What you'll do Answer inbound calls (around 15–20 a day) about order status, product availability, deliveries and account questions, and make every customer feel acknowledged Make proactive follow-up calls to existing customers about orders, backorders, deliveries and overdue accounts, using a mix of approved scripts and natural conversation Enter manual orders from phone, email and order forms, checking details before they go through and clarifying anything unclear with the customer Politely follow up on payments from an approved call list, and record every outcome clearly Log everything in shared systems so calls, notes and next steps are visible to the team Be the link between customer service, Operations, Finance and the commercial team, handing matters over with complete facts Support the Australian office with basic reports, filing and admin as needed What you'll bring 3+ years' experience in customer service, sales support, order entry or call-based B2B administration Excellent spoken and written English , with a clear, confident phone manner Experience with inbound and outbound customer calls Strong order-entry accuracy: product codes, quantities, addresses, special instructions Experience with an order-management, ERP or accounting system. Any system is fine; we'll train you on ours Comfort contacting customers to ask for a payment update. You don't need a collections background Confidence with Outlook, Excel, shared folders and Teams A home-office set-up with reliable high-speed internet, a quality headset and a quiet space Availability to work Monday–Friday on Australian business hours Nice to have Experience supporting Australian, NZ, UK or US wholesale or distribution customers Background in consumer products, wholesale, distribution or a multi-SKU business Experience with Unleashed, SAP Business One, Xero, MYOB, NetSuite or Microsoft Dynamics What's in it for you Full-time, work-from-home , Monday to Friday Real ownership: be the dependable first contact for a loyal customer base Learn as you grow: the products and processes are taught, and responsibility grows with you Close support: work alongside an experienced customer service lead with direct access to management Ready to be the voice customers look forward to hearing? Apply now!