Customer Service Project Engineer

Job description

Job Posting End Date 11-05-2026 Please note the job posting will close on the day before the posting end date. Job Summary The Customer Service Project Engineer serves as a strategic liaison between customers and internal business functions to support complex customer opportunities, infrastructure planning, regulatory compliance, revenue growth initiatives, and customer-focused operational solutions. The role coordinates across Customer Service, Distribution, Transmission, Generation, Regulatory, Engineering, Economic Development, and other business units to support informed decision-making, organizational alignment, and successful project execution. Depending on organizational alignment, the position will emphasize one of two primary areas. One alignment centers on customer opportunities and infrastructure planning, including generation strategy support, opportunity portfolio management, transmission coordination, and cross-functional planning for large or complex customer projects. The other alignment centers on customer solutions, revenue strategy, and engineering support, including contract governance, contribution-in-aid-of-construction and revenue justification analysis, distribution engineering consultation, and emerging technology solutions. Under either alignment, Opportunity Account Manager duties and Retail & Tariff Resources duties are core functions of the position. This role helps customers and internal stakeholders evaluate service options, navigate utility processes, understand tariff and rate considerations, and deliver solutions that balance customer needs with operational, engineering, financial, and regulatory requirements. In addition, it leads or supports the development and coordination of customer agreements, contract frameworks, and governance activities, to include contract negotiations and execution. Job Description What You’ll Do: Serve as a primary point of contact for customer opportunities, strategic customer initiatives, and complex service needs. Perform Opportunity Account Manager responsibilities by coordinating customer opportunities from initial evaluation through planning, execution, and ongoing relationship support. Provide Retail & Tariff Resources support, including guidance on retail tariffs, rate structures, service requirements, and potential billing impacts. Coordinate cross-functional teams to evaluate, prioritize, and implement customer-focused solutions. Support complex customer projects requiring coordination among operational, engineering, regulatory, financial, and commercial stakeholders. Evaluate customer requests and facilitate alignment between customer needs and company capabilities, standards, and strategic priorities. Develop analyses, business cases, project recommendations, and presentations to support decisions by customers, internal stakeholders, and leadership. Monitor project progress, identify risks or barriers, and facilitate issue resolution to support timely and successful outcomes. Support economic development activity and large-customer growth opportunities through coordinated project management and technical consultation. Build effective working relationships with customers and internal partners and communicate complex technical, financial, and regulatory information clearly. Alignment A - Customer Opportunity & Infrastructure Planning Lead or support the development and coordination of customer agreements, contract frameworks, and governance activities, to include contract negotiations and execution Support generation strategy and planning by connecting anticipated customer growth and load opportunities with generation and resource planning activities. Manage and monitor customer opportunity portfolios, including pipeline status, prioritization, timing, conversion, dependencies, and risk. Serve as a liaison with transmission organizations and internal transmission stakeholders for customer-related planning and project needs. Coordinate interconnection, infrastructure, and behind-the-meter project discussions and evaluations. Facilitate communication across business units to assess feasibility, establish readiness, clarify handoffs, and support project execution. Identify and advance process improvements that strengthen customer project planning, coordination, and delivery. Alignment B - Customer Solutions, Revenue Strategy & Engineering Support Lead or support the development and coordination of customer agreements, contract frameworks, and governance activities, to include contract negotiations and execution Support contribution-in-aid-of-construction determinations, application review, and revenue justification analyses. Perform financial and business evaluations related to customer investments, non-standard service arrangements, and growth opportunities. Provide technical consultation for distribution engineering projects, emerging technologies, and customer energy solutions. Support demand-side management, distributed energy resource initiatives, and customer-facing pilot programs. Partner with operations, engineering, finance, and regulatory teams to align customer solutions with company standards, tariffs, and strategic objectives. What We're Looking For: Education: Bachelor’s degree in business, project management, engineering or related discipline. Experience: 10 years of professional experience supporting customer, utility, infrastructure, energy, regulatory, operational, engineering, or project management functions. Demonstrated experience leading complex projects and collaborating across multiple business functions. Strong analytical, financial, communication, and problem-solving capabilities Additional Requirements (Preferred Qualifications) Professional Engineer license or ability to obtain licensure. Experience in electric utility customer programs, transmission, distribution, generation, regulatory affairs, tariffs, rates, contract management, or economic development. Experience supporting large commercial, industrial, or strategic customer initiatives. What You’ll Get: In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees. Where Putting the Customer First Powers Everything We Do! At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you! Compensation Data Compensation Grade: SP20-010 Compensation Range: $136,539.00 - $177,503.00 The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Hear about it first! Get job alerts by email. Log in to your Candidate Home Account today! If you don't have an account, you can create one. It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. 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