Customer Service Rep (02727) 310 South Creek Drive

Job description

Company Description We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash! Job Description We are seeking a friendly and dedicated Customer Service Representative to join our team at our Manteno, United States location. As a Customer Service Rep, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our products and services. Answer incoming customer calls, emails, and chat messages in a timely and professional manner Address customer inquiries, concerns, and complaints with empathy and patience Process orders, returns, and exchanges accurately and efficiently Maintain up-to-date knowledge of company products, services, and policies Collaborate with other departments to resolve complex customer issues Document customer interactions and update account information in our customer service software Identify and escalate priority issues when necessary Provide suggestions for improving customer service processes and procedures Maintain a positive and supportive attitude while handling multiple tasks simultaneously Qualifications Excellent verbal and written communication skills Strong problem-solving abilities and attention to detail Proficiency in customer service software and basic computer skills Ability to multi-task and prioritize in a fast-paced environment Previous customer service experience preferred High school diploma or equivalent Patient and empathetic demeanor with a genuine desire to help others Ability to remain calm and professional in challenging situations Strong team player with a positive attitude Flexibility to work various shifts as needed Additional Information BENEFITS Flexible Hours Competitive wages Employee discount on all food items Advancement opportunities Paid Training Incredible Bonus Structure FULL TIME DRIVERS BENEFITS (in addition to above benefits): Offered Health, Dental & Vision Insurance after 60 days of employment Voluntary accident coverage/Critical illness coverage Flexible Spending Accounts Ability to contribute to a 401(k)