Customer Service Representative (4595)-2600 Bridge Avenue

Job description

We are seeking a dedicated Customer Service Representative to join our team in Pt. Pleasant, United States. As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, and resolving issues with professionalism and empathy. Respond to customer inquiries via phone, email, and chat in a timely and efficient manner Handle customer complaints and concerns with patience and understanding Process orders, refunds, and exchanges accurately Maintain up-to-date knowledge of products, services, and company policies Collaborate with other departments to resolve complex customer issues Document customer interactions and update customer records in the CRM system Identify and escalate priority issues when necessary Provide feedback to management on recurring customer issues or concerns Participate in ongoing training to enhance customer service skills and product knowledge Contribute by making food with the shift runner or manager High school diploma or equivalent Previous customer service experience preferred Excellent verbal and written communication skills Strong problem-solving abilities and attention to detail Proficiency in CRM software and basic computer skills Ability to remain calm and professional in high-pressure situations Excellent listening skills and ability to empathize with customers Flexibility to work in a fast-paced, dynamic environment Strong time management and multitasking abilities Positive attitude and commitment to delivering exceptional customer service MUST HAVE EXPERIENCE WITH DOMINOS OR AT A PIZZERIA